Mitel Certification Training MiVoice MX-ONE Application

This course serves as a specialisation course for experienced MX-ONE students. It is a workshop.

Existing knowledge is bundled in the course and expanded with technical insights in order to be able to solve problems with the implementation of the EX and GX Controller in the filed faster and more targeted.

This presence-based I&M course is aimed at technicians, installers who want to be certified in MiCollab and its related applications and prefer practical learning to self-study. This workshop can be taken as part of the certification process. Upon completion of the required tests, the participant will be certified for MiCollab rel 9.4 Technical Certification Completed and MiVoice Border Gateway (MBG) rel 11.3 Technical Certification Completed.

This course is aimed at technicians, installers who want to be certified in MiCollab and its related applications and prefer practical learning to self-study. This workshop can be taken as part of the certification process. Upon completion of the required tests, the participant will be certified for MiCollab rel 9.4 Technical Certification Completed and MiVoice Border Gateway (MBG) rel 11.3 Technical Certification Completed.

This course provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics are covered including Contact Center Management ACD, Multimedia, and IVR Routing.

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise Core Part 1 - I&M covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise, whilst the Core part 2 course covers the remaining components. Both parts must be completed for full certification.

There is no exam at the end of this course & students will only be certified once they have completed the MiCC Enterprise Core Part 2 & passed the practical exam at the end of that course.

This course is designed for technicians, installers and maintainers. The MiCC Enterprise Core Part 2 - I&M covers fundamental tasks in installing and configuring MiContact Center Enterprise special features.

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise Core Part 1 - I&M covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise, whilst the Core part 2 course covers the remaining components. Both parts must be completed for full certification.

There is no exam at the end of this course & students will only be certified once they have completed the MiCC Enterprise Core Part 2 & passed the practical exam at the end of that course.

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise Core Part 2 - I&M covers fundamental tasks in installing and configuring MiContact Center Enterprise special features.

This course is designed for technicians, installers, and maintainers.

The MiCC Enterprise Special certification covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise TAS Functions.

The student will receive a thorough understanding of MiCC Enterprise Extended Script Manager possibilities and will be able to create advanced scripts using databses and other programming languages.

Mitel InAttend is the new Mitel Switchboard Solution, designed to replace the previous DNA-based Operator Workstation (OWS). The objective of the course is to enable Mitel Partners to install and configure the basic functions and features of Mitel InAttend.

Mitel InAttend is the new Mitel switchboard solution designated to replace the previous DNA-based Operator.

The objective of the course is to enable Mitel partners to effectively deploy, maintain and integrate the Mitel InAttend V2.6 switchboard solution in customer environments.

The course is an Installation and Maintenance (I&M) course for CMG Calendar Connection 8.x.

The Mitel Calendar Connection is a stand-alone server application developed in Java, used for synchronizing user calendars with their CMG activities.

The course is an Installation and Maintenance (I&M) course for Mitel CMG 8.x.

At the end of the course, participants will be able to install, configure, operate, maintain and troubleshoot Mitel CMG 8.x.