MiContact Center Enterprise R. 9.7 Special Certification

This course is designed for technicians, installers, and maintainers.

The MiCC Enterprise Special certification covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise TAS Functions.

Target Group

Technicians, Installers, Maintainers

Requirements

In order to enroll, students must have:

• Knowledge of the basic concept of computers and/or PC´s
• Knowledge of operating systems
• Notion of SQL Data Base and Microsoft Exchange
• Knowledge of MX-ONE Telephony System

Your Benefits

Installing an Configuring MiCC E TAS Functions according to fundamental tasks.

With the certification of MiCC Enterprise R. 9.7 Special Certification you are fully certified according to requirements of Mitel Partner Program.

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four Mitel SIP Phones (68xxi /69xx series) or only Softphones.
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
• Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

The following topics are covered during this training:

Components of TAS

• CTI Overview
• TAS Licensing
• TAS Installation
• Understand configuration on MX-ONE
• Understand TAS Configuration
• Media Message Tool
• Media ETPAPI Tool  
• Special Features
• Web Callback
• Script Manager Callback
• Configuration Webservice API
• Phone Agents; Enhancements and ACD
• Open Media Connect
• Campaigns
• Web Scheduler Portal
• Voice XML
• Session Information Service
• Mobile Applications
• Web Manager
• Social Media
• Switch Independence
• Avalanche Message

Events

Dates on request

Events

Dates on request

Duration

Certificate

Mitel Certification

Contact Person