MiContact Center Enterprise R. 9.7 - Mitel Certification Exam

The exam is designed for engineers and service partners as well as customer engineers who need a certified technical and detailed understanding of the MiCC Enterprise R. 9.7.

If you would like to refresh your MiCC Enterprise R. 9.7 knowledge for the exam, you are able to book a training day one day prior to the exam.

Target Group

Engineers, Training and Service Partners, Customer Engineers, Technicians

Requirements

Work experience on the MiCC Enterprise is obligatory.

Your Benefits

After passing the exam, the MiCC Enterprise Rel. 9.7 Technical Certification Completed, the competency MiCC Enterprise Rel 9.7 Technical and access to support are granted.

If you fail the exam, the instructor will inform you with general details of the areas where you fell-short. Students can book a retake exam anytime subject to receipt of payments.
Note the retake exam will be a different customer scenario & students may have unlimited attempts.

Methods

Instructor Leader Led/ILL: Physical classroom environment.

Remote Leader Led/RLL: Virtual classroom environment.

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four Mitel SIP Phones (68xxi/69xx series).
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
• Web Camera is required for the monitored exam on the last day of the course.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

This practical exam will have a time limit of 7.5 hours.

It is acceptable for students to access and utilize other resources during the exam including:

• Mitel official websites
• Technical websites
• Search engines
• Technical documentation

On commencement of the exam students will be given a scenario for a MiCC E installation. System set up information will be provided along with a list of tasks that are required to be completed. Varying points will be awarded for every task, depending on its complexity, and students must achieve a minimum of 80% to pass the exam.

This will require the students to be proficient in the following areas:

• System Overview
• Requirements and Perequisites
• ELM
• TAS-Installation & Configuration
• MiCC Enterprise Installation
• Client Installation
• MiCC Enterprise Configuration
• MiCC Enterprise Agent
• TAS/MS Tools
• MiCC Enterprise Web Agent
• Information Manager
• Report Manager
• Phone Agent
• Script Manager
• Data Backup & Restore
• Multi-Telephone Application Service
• Web/Script Manager
• Callback Web Schedular
• Portal Web Manager
• Open Media Connect
• Email Integration
• Chat Integration Campaigns
• SMS Integration
• ASR/TTS installation
• OAS Installation & Configuration
• VoiceXML
• Fault Management

Events

Dates on request

Events

Dates on request

Duration

Certificate

Mitel Certification

Contact Person