Mitel InAttend 2.7 & CMG 8.6 Installation & Maintenance

InAttend is a powerful, user-friendly attendant application designed for handling high volumes of internal and external calls in an efficient way. The objective of the course is to enable Mitel partners to install and configure the basic functions and features of Mitel InAttend with CMG.

Upon completion of the required test, the participant will get the competence Mitel InAttend 2.7 / CMG 8.6 Technical I&M and the certification Mitel InAttend 2.7 Technical Certification Completed.

Target Group

Technicians, Systemengineers, Installers

Requirements

MiVoice MX-ONE acutal certification is recommended

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

One telephone capable of hands-free or headset operation with mute capability. Please use this as an alternative for Audio Conferencing.
Two PCs or one PC with dual screens or one PC incl. screen and one Laptop. One will be for the web session and the other is for ESM and documentation access.
Four Mitel SIP Phones (68xxi/69xx series)
One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
Web Camera is required for the monitored exam on the last day of the course.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.