TOP LOC 3002 Mitel InAttend R. 2.7 Advanced Deployment & Maintenance & Troubleshooting

Mitel InAttend is the new Mitel switchboard solution designated to replace the previous DNA-based Operator.

The objective of the course is to enable Mitel partners to effectively deploy, maintain and integrate the Mitel InAttend V2.6 switchboard solution in customer environments.

Target Group

Service technicians, system engineers, support engineers, system designers

Requirements

Participants must have thorough practical working knowledge as covered in the course Mitel InAttend Basics Installation & Configuration TOP LOC 3001.

Your Benefits

The objective of the course is to enable Mitel partners to effectively deploy, maintain and integrate the new Mitel switchboard solution in customer environments.

This includes skills like:

• LDAP Integration
• Advanced operation scenarios
• Maintenance, change management
• Backup & Restore
• Troubleshooting

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. Please use this as an alternative for Audio Conferencing.
• Two PCs or one PC with dual screens or one PC incl. screen and one Laptop. One will be for the web session and the other is for ESM and documentation access.
• Four Mitel SIP Phones (68xxi/69xx series)
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
• Web Camera is required for the monitored exam on the last day of the course.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment.  Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

LDAP Integration

• Practical case studies for using Microsoft Active Directory or other customer LDAP-based master data as directory for Mitel InAttend.
• Connecting to multiple LDAP hosts, using LDAP filter
• Customizing Mitel LDAP server (TSLDAP), redundant operation, data import from customer LDAP-based data bases of from CSV files(s)
• Using LDAP-MitelCMG Connector

Advanced operation scenarios

• Implementing multi-PBX and multi-sites environments
• Configuring Mitel InAttend for multiple client connections
• Configuring QOS for Mitel InAttend
• Maintenance, change management:
• Moving the Mitel InAttend configuration databases to another SQL Server
• Changing network ports used by Mitel InAttend system components
• Changing user Name and/ or password on the SQL user and Windows service account
• Monitoring of Miteland Windows services relevant for the operation of Mitel InAttend Server
• Using Mitel Update Service for updating Mitel InAttend clients

Backup & Restore

• Backup and restore of configuration settings of all Mitel InAttend server and client component
• Practical case study: disaster recovery of Mitel InAttend Server

Troubleshooting

• Configuring logfiles, using tools and scripts for reading and collecting logfiles and relevant system information for opening support tickets.

Events

Dates on request

Events

Dates on request

Duration

Certificate

Mitel Certification

Contact Person