MiContact Center Enterprise R. 9.7 Core Part 2 - Installation & Maintenance / Leader Led

The MiCC Enterprise Core 2 builds on the topics covered in Core 1 and covers additional call center facilities beyond the basic call handling tasks It deals with the installation, configuration, management and troubleshooting of the additional facilities of the system.

This course runs for 4 days with day 5 reserved for the 6 hour practical certification assessment.

After completion the final exam the certification MiContact Center Enterprise (Solidus) 9.7 Technical Certification Completed and the competence MiContact Center Enterprise 9.7 Technical are granted

Target Group

Technicians, Installers & Maintainers

Requirements

In order to enroll in this course, students must have:

• MiContact Center Enterprise R. 9.7 Core Part 1

Your Benefits

• After completion the final exam the certification MiContact Center Enterprise (Solidus) 9.7 Technical Certification Completed and the competence MiContact Center Enterprise 9.7 Technical are granted
• Enrollment in the Extended Script Manager for MiCC Enterprise is possible.

Methods

Hybrid: ILL (Instructor Leader Led / physical classroom environment) or RLL (Remote Leader Led / virtual classroom environment). You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four Mitel SIP Phones (68xxi/69xx series).
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
• Web Camera is required for the monitored exam on the last day of the course.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date.A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

• Multi-Telephone Application Service
• Web/Script Manager
• Callback Web Schedular
• Portal Web Manager
• Open Media Connect
• Email Integration
• Chat Integration Campaigns
• SMS Integration
• ASR/TTS installation
• OAS Installation & Configuration
• VoiceXML
• Fault Management

Events

Dates on request

Events

Dates on request

Duration

Certificate

Mitel Certification

Contact Person