TOP LOC 042024 Preparation Day for the MiContact Center Enterprise R 9.7 Mitel Certification Exam

The course TOP LOC 042024 is an optional preparation day for the MiContact Center Enterprise Certification Exam designed for engineers and service partners as well as customer engineers who would like to practice the day before the exam.

You will receive the opportunity to work on your MiContact Center Enterprise Knowledge Skills to be prepared for the exam.

Target Group

Engineers, Training and Service Partners, Customer Engineers, Technicians

Requirements

Work experience on the MiCC Enterprise Application is obligatory.

On commencement of the preparation day students will be given a scenario for a MiCC Enterprise installation. System set up information will be provided along with a list of tasks. This will require the students to be proficient in the following areas:

• System Overview
• Requirements and Perequisites
• ELM
• TAS Installation & Configuration
• MiCC Enterprise Installation
• Client Installation
• MiCC Enterprise Configuration
• MiCC Enterprise Agent
• TAS/MS Tools
• MiCC Enterprise Web Agent
• Information Manager
• Report Manager
• Phone Agent
• Script Manager
• Data Backup & Restore
• Multi-Telephone Application Service
• Web/Script Manager
• Callback Web Schedular
• Portal Web Manager
• Open Media Connect
• Email Integration
• Chat Integration Campaigns
• SMS Integration
• ASR/TTS installation
• OAS Installation & Configuration
• VoiceXML
• Fault Management

Your Benefits

The Preparation Day will give you the opportunity to review your MiCC Enterprise Knowledge and to get well prepared for the exam scenario. You will be well prepared for the exam the following day.

• The student may use:
• Mitel official websites
• Technical websites
• Search engines
• Technical documentation

Methods

Instructor Leader Led/ILL: Physical classroom environment.

Remote Leader Led/RLL: Virtual classroom environment.

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four Mitel SIP Phones (68xxi/69xx series).
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
• Web Camera is required for the monitored exam on the last day of the course.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Events

Dates on request

Events

Dates on request

Duration

Certificate

Mitel Certification

Contact Person