MiContact Center Enterprise R. 9.7 Core Part 2

The MiCC Enterprise Core 2 builds on the topics covered in Core 1 and covers additional call center facilities beyond the basic call handling tasks. It deals with the installation, configuration, management and troubleshooting of the additional facilities of the system.

This course runs for 4 days with day 5 reserved for the 6 hour practical certification assessment.

After completion the final exam the certification MiContact Center Enterprise (Solidus) 9.7 Technical Certification Completed and the competence MiContact Center Enterprise 9.7 Technical are granted.

As your Authorized Mitel Training Partner, we kindly ask you to use the direct MiAccess LMS links provided below to register for requirement(s) and course in MiAccess LMS.

Target Group

Technicians, Installers & Maintainers

Requirements

In order to enroll in this course, students must have:

MiContact Center Enterprise R9.7 I&M - Core Part 1 (International) - MiAccess LMS link to register

When you have finished the requirement, please enroll in the course in MiAccess LMS:

MiContact Center Enterprise R9.7 I&M - Core Part 2 (International) - MiAccess LMS link to register

Your Benefits

After completion the final exam the certification MiContact Center Enterprise (Solidus) 9.7 Technical Certification Completed and the competence MiContact Center Enterprise 9.7 Technical are granted
Enrollment in the Extended Script Manager for MiCC Enterprise is possible.

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
Three Mitel SIP Phones (68xxi/69xx series).
One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.