TOP LOC 052024E Sales/Presales Trainings for Mitel Distributors and Resellers

This training gives a comprehensive insight into the Sales Presales and Project Managers skills for Mitel PBX Projects.

The idea is to train Sales, Presales and Project Managers to identify the necessary demand of customers. The workshop is based on theoretical exercises which gives a good and fundamental education to cope with everyday life cases.

Target Group

Sales/Presales Technicians and Project Managers

Requirements

Basic Technical understanding of PBX Business

Methods

Instructor Leader Led/ILL: Onsite - Physical classroom environment

Key Features

Day 1

Mitel tools

• MiAccess portal
• DocCenter
• PowerUP Hub
• Learning Management System (LMS)
• Knowledge Base (KMS)
• License server (SLS)
• Configuration, Pricing and Quotation (CPQ)
• Ordering Information
• Software Download Center
• Customer Product Information (CPI)

Solution design

• Mitel MX-ONE ecosystem
• What's new in last version 7.6
• Release notes
• System capacity
• HW state
• EX/GX Gateways, Analog gateways
• End-user terminals
• Mitel SIP Desktop phones 6800/6900 series
• Software Assurance (SWA)

MiVoice MX-ONE System Overview

• Main Components
• Recovery Image
• Software Architecture
• Data Structure
• MiVoice MX-ONE Management Suite
• MiVoice MX-ONE Service Node Manager (SNM)
• MiVoice MX-ONE Provisioning Manager (PM)
• User Accounts - Mitel Performance Analytics (MPA)

Licensing

• User Licensing
• License Application
• Update System with New License procedure
• Impact of Replacing Hardware (LIM Repair) to Licensing
• Display of License Information

Day 2

Provisioning Manager overview

• Accessing Provisioning Manager
• User and Extension Data
• User Types
• User Services
• Import and Export
• Self-Provisioning for End-Users
• Authentication
• mxone_maintenance script overview
• PM Upgrade procedure

Extensions

• DHCP
• IP Phone Provisioning
• Number Management
• Common Service Profile
• Boot Flow Chart
• Logging in the Phone to the MX-ONE
• Softkeys/Programmable Keys
• Web User Interface

Features overview (live demo)

• Multiple Terminal Service (Forking) and Parallel Ringing
• Personal Number Lists
• Diversion (Call Forwarding)
• Hunt Groups
• Call Pickup
• Extra Directory Number (EDN)
• Setting Keys from PM

Call Routing

• Private Network Signaling
• Public Network Signaling
• IP Route Calls
• Basic Routing
• Extended Services for Outgoing Traffic

Events

Duration

Events

Certificate

TOP Business Certification

Contact Person