IT PBX Insights

MiVoice MX-ONE LINUX Handling for End-Users is designed for engineers who are new MiVoice MX-ONE PBX technicians and required to install and maintain the MiVoice MX-ONE PBX.

This course covers the basic knowledge about telephony, common protocol knowledge and generic data traffic. The student will receive the basic knowledge of LINUX Handling.

MiVoice MX-ONE Handling for End-Users

MiVoice MX-ONE Advanced Handling is designed for engineers who are new MiVoice MX-ONE Technicians/Engineers and are required to install configure and maintain the MiVoice MX-ONE.

This course covers installation, configuration and maintenance specific to the MiVoice MX-ONE and does not cover installation, configuration or maintenance of the Linux operating system.

The course is designed for system technicians in the field of Mitel MX-ONE telephone systems who have attended the current certification courses and are new to the system environment. Especially in field service, it is not uncommon for technicians to face special challenges on existing systems from years past. With this course we give an insight into the history of the original Ericsson MD110 and the development via Aastra to today"s MxOne of the current software versions. The focus is on the evolution of hardware and system technology, for understanding system components during troubleshooting and migrations, as well as introducing non-telecom technicians to the setup and metering on main distribution frames.

The Session Initiation Protocol / SIP has developed into one of the most important protocols for voice communication in the Internet world. This training gives a comprehensive insight into the SIP context and the necessary elements and other players. The training is suitable for system engineers who want to get a first and comprehensive overview. Project managers and engineers in pre-sales can use this knowledge to implement projects in the transformation of the TDM world to the IP world more quickly, since, for example, fundamental questions about existing customer networks are raised.
Each module can also be booked individually and supplemented with further components or more in-depth information and demonstrations.

With the introduction of Windows Server 2019, the virtualisation technology Hyper-V will also be renewed. These changes mainly concern:

• Better Linux support
• Enhanced Microsoft Azure support
• Improved security
• Improved cooperation of the ReFS file system with Hyper-V

Shielded VMs can now also be used on Linux.

Virtual machine configuration technology

• Enhanced processor functions
• Simultaneous multithreading
• Hibernate Mode

With the introduction of Windows Server 2019, the virtualisation technology is renewed. VMware is migrating to Hyper-V; virtualisation technology for installation and configuration features.

Now that classic virtualisation (VMware vSphere/ESXi, Microsoft Hyper-V, KVM ...) has been established for years and data centres can no longer be imagined without it, terms like "Docker", "containers", "microservices", "image", "runtime", "registry", "cloud computing", "serverless computing", "orchestration", etc. are doing the rounds. More and more manufacturers are launching new software products as "Docker solutions" (containers/images) and adapting existing products to the "new technology". In contrast to classic virtualisation, container virtualisation does not virtualise entire servers but only individual services. Due to the significantly lower overhead, containers can be set up faster than virtual machines, are easier to replicate and require fewer resources. Furthermore, they offer advantages in terms of scaling and load distribution. This workshop uses practical exercises to teach the basics of container virtualisation based on Docker - the container virtualisation software par excellence.

The workshop is aimed specifically at presales staff.

The workshop provides presales staff with the necessary know-how to competently inform and advise customers about the new products.

Classic virtualisation with VMware vSphere/ESXi, Microsoft Hyper-V, KVM ... has been established for years and is an indispensable part of data centres. Now, with container virtualisation, another form of virtualisation is making its way into companies. While classic virtualisation completely replicates servers and PCs including hardware in software, container virtualisation virtualises individual services such as web servers, databases, etc., which results in a significantly lower overhead (keyword "microservices"). Compared to virtual machines, containers can be set up more quickly, are easier to replicate and use fewer resources. Furthermore, they offer advantages in terms of scaling and load distribution. With many practical exercises, this workshop teaches the basics of container virtualisation on the basis of Docker - the container virtualisation software par excellence.

Voice over IP has developed into a central component of communication in today’s companies. However, there are many reasons that can affect VoIP connections. This course provides the necessary basic knowledge and handling of the relevant tools to find out why a Voice over IP connection cannot be established or is defective.

Even that IPv6 is meanwhile almost 20 years old it was not that much implemented in the enterprise. But now most telephony systems support IPv6 and all modern operating systems prefer by default IPv6 over IPv4. It is not only the huge address space of IPv6 and the different notation of the addresses, several concepts and functionalities are totally different from what we know from IPv4. The IPv6 Workshop was developed to transfer the necessary knowledge to be able to configure a telephony system to integrate in an IPv6 network.

Even that IPv6 is meanwhile almost 20 years old it was not that much implemented in the enterprise. But now most telephony systems support IPv6 and all modern operating systems prefer by default IPv6 over IPv4. It is not only the huge address space of IPv6 and the different notation of the addresses, several concepts and functionalities are totally different from what we know from IPv4. The IPv6 Workshop was developed to transfer the necessary knowledge to be able to configure a telephony system to integrate in an IPv6 network.

Voice over IP (VoIP) has become a central component of communication in todays businesses. However, there are many causes which can affect the VoIP connections. This course provides the necessary background knowledge and the handling of relevant tools to find out why a Voice over IP connection can’t be established or is faulty.

Internet communication via https (http over TLS) has been standard for years and is no longer the exception. TLS serves as an "encryption layer" to protect communication from unintentional eavesdropping. Many other protocols (including SIP) can use this "encryption layer". While using TLS is very simple, the configuration is complex and anything but trivial. It requires knowledge of asymmetric encryption, hash functions, the RSA cryptosystem, certificate authorities, certificate chains, etc.There are many questions: what needs to be prepared to get a certificate, what exactly is a certificate, how does it work, where do I get it, what do I get from the certificate authority, where do I place it, what material is confidential and what is not.This course provides comprehensive understanding and background knowledge and gives comprehensive answers to the above questions.