Mitel Certification Training MiVoice Business

MiVoice Business R. 10.1 Networking, Clustering and Resiliency Installation & Maintenance

The MiVoice Business R. 10.1 Networking, Clustering, and Resiliency I&M course covers advanced topics in support of both enhanced and networked MiVoice Business systems.

Target Group

Installers, Technicians


  • MiVoice Business Rel 10.1 Core I&M
  • MiVoice Business Rel 10.1 Core I&M Update Self-Study

Your Benefits

This course qualifies technicians with MiVoice Business NCR I&M certification to access MiVoice Business NCR System Support.

Upon successful completion of the final exam, the participant will receive the MiVoice Business rel 10.0 Networking, Clustering and Resiliency Technical Certification Completed.


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four MiNet Phones (69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

The following topics are covered during this training:

  • IP Networking
  • Emergency Services Management
  • System Data Synchronization (SDS)
  • Clusters in a Voice Network
  • Integrated Directory Service (IDS)
  • Resiliency
  • Advanced ARS
  • Bandwidth Management


Date and Venue Net Price incl. 19% VAT
05.08.2024 - 09.08.2024 Hybrid Course: ILL & RLL  2.156,00 EUR  2.565,64 EUR


4 Days


Hybrid Course: ILL & RLL

05.08.2024 - 09.08.2024

Language: German
Location / Time Zone: Nuremberg / CEST


Mitel Certificate

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013