MiVoice Business Release 10.2 UC Solutions Exam

If you have gained enough knowledge and experience with the MiVoice Business UC Solutions without following the traditional learning path, Mitel offers a Challenge Exam. The MiVoice Business UC Solutions Challenge Exam is a practical exam conducted remotely from your home or place of business.

Please note the technical requirements below.

The MiVoice Business I&M exam covers basic tasks related to the installation, configuration and maintenance of a MiVoice Business with MiVoice UC Solutions.

Maintenance of a MiVoice Business with MiCollab solution. Your comprehensive knowledge of the MiVoice

Business with MiCollab solution should include configuration, hardware, phones and system features supported by the current software version.

If you do not pass the exam, you can pay for another attempt or register for the MiVoice Business UC Solutions I+M course.

Target Group

Technicians, Installers, Maintenance Technicians

Requirements

None

Your Benefits

This course qualifies technicians with MiVoice Business NCR I&M certification to access MiVoice Business NCR System Support.

Upon successful completion of the final exam, the participant will receive the MiVoice Business rel 10.2Networking, Clustering and Resiliency Technical Certification Completed.

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four MiNet Phones (69xx series).
• One Layer 2, PoE Switch to support the IP Phones
• High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
• Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s)

for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor

prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

Exam contents:

- Initial setup and licensing

- Assignment of access privileges

- Service classes and feature access codes

- Configuration of users and services

- Group programming

- Embedded voicemail

- Call handling

- SIP trunks

- Automatic Route Selection (ARS)

- IP networking

- System data synchronisation (SDS) and clustering

- Resilience

- Extended ARS

- Network zones

- Management of emergency services

- Maintenance and troubleshooting

- Upgrading or reloading software

Events

Events

Hybrid Course: ILL & RLL

12.05.2025

Duration

Duration: 8 hours

Certificate

Mitel Certification

Contact Person