MiContact Center Enterprise R. 9.5 Core Part 1 - Installation & Maintenance Leader Led

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise Core Part 1 - I&M covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise, whilst the Core part 2 course covers the remaining components. Both parts must be completed for full certification.

There is no exam at the end of this course & students will only be certified once they have completed the MiCC Enterprise Core Part 2 & passed the practical exam at the end of that course.

Target Group

Technicians, Installers & Maintainers

Requirements

In order to enroll, students must have:

• Knowledge of the basic concept of computers and/or PC´s
• Knowledge of operating systems
• Notion of SQL Data Base and Microsoft Exchange
• Knowledge of MX-ONE Telephony System

Your Benefits

Installing and Configuring Solidus according to fundamentals tasks.

With the completion of MiCC Enterprise R. 9.5 Core Part 1 you are able to enroll in MiCC Enterprise R. 9.5 Core Part 2.

Methods

The course is an instructor leader led classroom course with hands-on exercises.

Key Features

The following topics are covered during this training:

Components of OAS

• CTI Overview
• OAS Licensing
• OAS Installation
• Understand configuration on MX-ONE
• Understand OAS Configuration
• Media Message Tool
• Media ETPAPI Tool

Components of Solidus

• MiContact Center Enterprise Licensing
• Requirements and Pre-requisites
• MiContact Center Enterprise Installation
• Configuration Manager
• MiContact Center Agent
• Client Installation
• Information Manager
• Report Manager
• Data Backup and Restore
• Report Layout Configuration
• Database Maintenance Utility

Additional Recommended Training

• MiContact Center Enterprise R. 9.5 Core Part 2

Events

Dates on request

Duration

Events

Dates on request

Certificate

Mitel Certification

Contact Person