MiContact Center Enterprise R. 9.5 Core Part 1 - Installation & Maintenance Leader Led

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise Core Part 1 - I&M covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise, whilst the Core part 2 course covers the remaining components. Both parts must be completed for full certification.

There is no exam at the end of this course & students will only be certified once they have completed the MiCC Enterprise Core Part 2 & passed the practical exam at the end of that course.

Target Group

Technicians, Installers & Maintainers


In order to enroll, students must have:

  • Knowledge of the basic concept of computers and/or PC´s
  • Knowledge of operating systems
  • Notion of SQL Data Base and Microsoft Exchange
  • Knowledge of MX-ONE Telephony System

Your Benefits

Installing and Configuring Solidus according to fundamentals tasks.

With the completion of MiCC Enterprise R. 9.5 Core Part 1 you are able to enroll in MiCC Enterprise R. 9.5 Core Part 2.


The course is an instructor leader led classroom course with hands-on exercises.

Key Features

The following topics are covered during this training:

Components of OAS

  • CTI Overview
  • OAS Licensing
  • OAS Installation
  • Understand configuration on MX-ONE
  • Understand OAS Configuration
  • Media Message Tool
  • Media ETPAPI Tool

Components of Solidus

  • MiContact Center Enterprise Licensing
  • Requirements and Pre-requisites
  • MiContact Center Enterprise Installation
  • Configuration Manager
  • MiContact Center Agent
  • Client Installation
  • Information Manager
  • Report Manager
  • Data Backup and Restore
  • Report Layout Configuration
  • Database Maintenance Utility

Additional Recommended Training

  • MiContact Center Enterprise R. 9.5 Core Part 2


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013