Mitel Certification Training MiVoice Business

MiVoice Business R. 10.1 - Fast Track Installation & Maintenance incl. Certification Exam

This MiVoice Business Fast Track I&M course is equivalent to the combined MiVoice Business Core (Basic) and MiVoice NCR courses in one condensed class. the course covers fundamental tasks to install, configure, maintain, and troubleshoot two networked MiVoice Business systems in a Resilient configuration.

This course provides new technicians with a MiVoice Business I&M Certification and qualifies them for MiVoice Business system support.

Target Group

Engineers, Installers, Maintainers


  • MiVoice Business Primer
  • Mitel Standard Linux Release 11.0 Certification

Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four MiNet Phones (69xx series).
  • One Layer 2, PoE Switch to support the IP Phones
  • High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

  • Course Resources
  • Initial Setup and Licensing
  • Assigning Access Privileges
  • Classes of Service and Feature Access Codes
  • User and Services Configuration
  • Group Programming
  • Embedded Voice Mail
  • Call Handling
  • SIP Trunks
  • Automatic Route Selection (ARS)
  • IP Networking
  • System Data Synchronization (SDS) and Clustering
  • Resiliency
  • Advanced ARS
  • Network Zones
  • Emergency Services Management
  • Maintenance and Troubleshooting
  • Upgrading or Reloading Software
  • Certification Exam


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013