Mitel Certification Training MiVoice Business

MiVoice Business R. 10.1 UC Solutions Installation & Maintenance incl. Certification Exam

We are excited to now be offering the NEW MiVoice Business UC Solutions Technical Certification program.

This 10-day solution training includes coverage and certification on all the key components with a stronger focus on solution integration, deployment, troubleshooting and maintenance. Saving valuable time on training and gaining a higher degree of confidence with the solution, this new streamlined offering will save your technicians 20+ hours vs. standard product-based certification while providing them with hands-on solution level experience for the duration of the course.

The MiVoice Business Solution Level Technical Certification is ideal for any technician looking to onboard with Mitel, or even technicians looking to sharpen their skills and/or expand their solution capabilities.

The MiVoice Business UC Solution certification course includes the following coverage:

  • MiVB Advanced Certification (Core + NCR)
  • MiCollab Certification
  • Mitel Border Gateway Certification
  • NuPoint Unified Mesaging Certification
  • Solution Level Hands-On Configuration (NEW)
  • Solution Level Hands-On Troubleshooting (NEW)
  • Certification Exam

Target Group

Technicians, Installers, Maintainers


In order to enroll in this course, students must complete:

  • Mitel Standard Linux (MSL) Release 11.0 Certification Self-Study
  • UCC v4.0 User Licensing Self-Study
  • MiVoice Business Primer Self-Study
  • Mitel Border Gateway (MBG) Primer Self-Study
  • MiCollab Primer Self-Study
  • NuPoint Unified Messaging Primer Self-Study


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four MiNet Phones (69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

  • Review of the Documentation and Resources
  • Overview of the MiVoice Border Gateway (MBG) and Feature Support
  • Overview of the MiCollab Server and Feature Support within a MiVoice Business Integration
  • Overview of the MiVoice Business Platform Types
  • Licensing Within a UC Solution
  • Initial Configuration of a Sample Virtual UC Solution Deployment
  • Initial Configuration of the MiVoice Border Gateway
  • Initial Configuration of the MiCollab Server
  • Initial Configuration of the MiVoice Business Platform
  • Overview of the Mitel Initial Configuration Wizard (MICW)
  • MBG
  • MiCollab
  • MiVoice Business – Global Configuration
  • MiCollab Users and Services
  • MiVoice Business – Extended Configuration
  • NuPoint
  • Troubleshooting


Date and Venue Net Price incl. 19% VAT
29.07.2024 - 09.08.2024 Hybrid Course: ILL & RLL  5.390,00 EUR  6.414,10 EUR


10 Days


Hybrid Course: ILL & RLL

29.07.2024 - 09.08.2024

Date: 29.07 - 02.08.2024; 05.08. - 09.08.2024
Language: German
Location / Time Zone: Nuremberg / CEST


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013