Mitel MiVoice MX-ONE Application Trainings

TOP LOC 042023 MiCollab Manager Suite (Administration)

The course is designed for Mitel Service Partners, System Administrators, Technicians and Engineers who require a technical and detailed insight into the Administration of Mitel MiCollab.

Target Group

System Administrators (IT), Technicians and Engineers

Your Benefits

  • Independent administration of the Mitel MiCollab application


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL: You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One PC headset for conference audio
  • Either, one PC/Laptop with two screens attached or two PC/Laptops (one screen will be used for the video conference interaction and the second will be used to access equipment and complete practical exercises)
  • Four Mitel SIP phones (68xxi/69xx series)
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date.

Key Features

Audio Web Video Conferencing

  • MiVoice Border Gateway
  • NuPoint Unified Messaging
  • MiCollab Client Deployment
  • MiCollab Client Service
  • Users to Services

Overview of all services assigned to the user

  • MBG Overview of teleworkers
  • Overview WebRTC
  • NuPoint
  • Unlock mailbox
  • Edit Mailbox
  • MiCollab Client Service
  • Services overview
  • MiCollab Client Deployment
  • Manual rollout of users
  • Internet connection testing
  • Log files

General Information to the MiCollab Client Usage

  • MiCollab Client
  • General overview
  • Search functions
  • Forward search (name to phone number)
  • Backward search (phone number to name)
  • Status management
  • Chat
  • Presence
  • Terminal selection service (from MX 7.3)
  • Multiplicity (from MX 7.3)
  • Schedules
  • Calendar integration
  • Contact integration
  • Softphone functionalities
  • Teleworker
  • Call Lists


Dates on request


3 Days


Dates on request


TOP Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013