Mitel MiVoice MX-ONE Application Trainings

TOP LOC 022023 InAttend Operatortraining

InAttend Operatortraining

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Equipment and Setup Requirements for Remote Leader Led Training:

  • 1x Laptop/PC with an extra screen (MItel recommends 17” widescreen display (16:9): 1440 x 900 pixels, or 19” standard display (4:3): 1280 x 1024 pixels),
  • 1x Headset & web camera
  • 2 or 3x Mitel phones (68xx or 69xx series)
  • Audio for InAttend client will use one of the Mitel phones, so the headset is purely for the Video conference of the training

Key Features

Operator Theory

  • Pool and queueing
  • DDI, direct
  • On duty
  • User information: alternate numbers, email, presence
  • Soft phone, hard phone

InAttend Client Interface

  • Panels
  • Busy lamp fields
  • Buttons (mouse control)
  • Keyboard control
  • Search
  • Personalising

Call Scenarios

  • Answering
  • Transferring
  • 3-party call
  • Recall on no answer
  • Hang up
  • and more....

Presence Information

  • Line status
  • Actvities
  • Presence and presence sources

Messaging, Private Queue

Directory Manager

  • Managing entries
  • Templates
  • Exporting a phonebook

Events

Dates on request

Events

Dates on request

Duration

1 Day

Certificate

TOP Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013

natalie.frisch@topbusinessgmbh.com