TOP LOC 0005 MiCollab on MiVoice Business

This course is designed for technicians who configure and maintain the Mitel UCC MiCollab Solution.

After completion of the course the student covers knowledge for fundamental tasks involved in operating, configurating and maintaining The Mitel MiCollab Solution.

Target Group

Engineers, Technicians, Installers, Maintainers and Administrators

Requirements

• Recommended: TOP LOC 0002 MiVoice Business Configuration & Maintenance Core 1
• Basic knowledge about operating Systems and server components
• Basic knowledge about SIP and SIP Trunking
• Basic knowledge about Linux Basic knowledge about MBG

Your Benefits

Upon completion of the course, students will receive a thorough understanding of features of Mitel MiCollab Solution.

You will be able to operate, configure and maintain the UCC Mitel MiCollab Solution.

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One PC headset for conference audio
• Either, one PC/Laptop with two screens attached or two PC/Laptops (one screen will be used for the video conference interaction and the second will be used to access equipment and complete practical exercises)
• Four MiNet phones (69xx series)
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date.

Key Features

Day 1

• Overview MiCollab for MiVoice Business
• Explanation of the use of MiAccess
• Introduction of data files for MiCollab documentation on MiVoice Business
• Brief repetition of the requirements for MiCollab on MiVoice Business
• Preparation of the MiCollab installation
• AMC Licensing

Day 2

• Installation of MiCollab
• Configuration AWC incl. MiVB configuration
• Configuration of MiCollab Client Services
• Configuration of the internal MBG for SIP
• Configuration MiVoice Business and MiCollab for Data Sharing

Day 3

• Internal client test
• Integrate Active Directory with MiCollab
• Troubleshooting AD Integration
• Configuration for External MBG
• Deployment of external clients
• Centralized Client Management

Day 4

• Configuration of the MBG incl. WebRTC
• MiTeam Meetings Mobile Client
• Overview of the NuPoint application
• Introduction of the NuPoint application
• Connection of NuPoint Voice Mail to MiVoice Business

Day 5

• Deployment Troubleshooting
• Customer troubleshooting

Events

Dates on request

Events

Dates on request

Duration

Certificate

TOP Certification

Contact Person