Mitel MiVoice MX-ONE Application Trainings

TOP LOC 162023 MICC Enterprise Agents for End-User

The course is aimed at call centre agents/end-user who need a detailed understanding of the MiCC Enterprise application.

Target Group

Call-Center Agants


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens.

Further information will be provided prior to the start of the course.

Key Features

Day 1

  • MiCC Enterprise Agent Overview
  • MiCC Enterprise Agent Call Window
  • MiCC Enterprise Agent Status Operations
  • MiCC Enterprise Agent Call Management Voice

Day 2

  • MiCC Enterprise Agent Media Management
  • MiCC Enterprise Agent Features and Settings
  • MiCC Enterprise Agent Statistics
  • MiCC Enterprise Agent Troubleshooting


Dates on request


2 Days


Dates on request


TOP Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013