Mitel MiVoice MX-ONE End-User Trainings

TOP LOC 102023 Advanced Voice over IP Troubleshooting – End-User WS

Voice over IP (VoIP) has become a central component of communication in todays businesses. However, there are many causes which can affect the VoIP connections. This course provides the necessary background knowledge and the handling of relevant tools to find out why a Voice over IP connection can’t be established or is faulty.

Target Group

Technical staff from

  • Enterprise networks responsible for network integration, operation and maintenance.
  • Infrastructure and terminal equipment suppliers.
  • Software companies and measurement suppliers responsible for development, production, quality monitoring, service and documentation.


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • Equipment to participate in a video conference e.g. headset
  • Two PCs or one PC with dual screens.

Further information will be provided prior to the start of the course.

Key Features

  • Components of a VoIP communication
  • Initiate and terminate a VoIP connection
  • VoIP protocols
  • Tools for troubleshooting
  • Where and how to sniffer
  • Effective use of Wireshark
  • Capture and display filters
  • Follow TCP streams
  • Examine RTP traffic
  • Analyzing SIP
  • H.323 analysis
  • Baseline VoIP communications
  • Common VoIP problems
  • Simulate jitter and packet loss
  • Analyze VoIP problems
  • Analyze codec problems
  • Useful tools


Dates on request


3 Days


Dates on request


TOP Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013