The course is designed for service partners and call center supervisors who need a technical and detailed understanding of the MiCC Enterprise Reporting Manager.
Call Center Supervisors
The MiCC Enterprise Supervisor should have some basic understanding of different operating and reporting systems.
Upon completion of the course the supervisor will be able to use, configure and manage the MiCC Reporting Manager.
Instructor Leader Led/ILL: Physical classroom environment
Remote Leader Led/RLL: Virtual classroom environment
Hybrid: ILL or RLL. You can attend the course on-site or remotely.
Equipment and Setup Requirements for Remote Leader Led Training:
Further information will be provided prior to the start of the course.
Dates on request
Dates on request
TOP Certification