MiVoice MX-ONE R. 7.4 Installation & Maintenance Core - Special Certification

The course is designed for engineers, training and service partners as well for customer engineers who need a technical and detailed understanding of the MiVoice MX-ONE and have  previous experience with the MiVoice MX-ONE platform. The course is the entry ticket for all partners who have a long experience on the MiVoice MX-ONE platform to re-enter the Mitel Partner Program to meet the certification criteria.

Target Group

Engineers, Training and Service Partners,Technicians


  • MiVoice MX-ONE Primer
  • Longterm experience on MiVoice MX-ONE R. 5.0 and R. 6.0



The MiVoice MX-ONE Special Course provides an equal mix of theoretical delivery and practical exercises.

Equipment Requirements and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four Mitel SIP Phones (68xxi/69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

The following topics are covered during this training:

Day 1

  • Mitel Connect - KB - eDocs - CPI document
  • Mitel FTP WebPage - Software Download Center for Software Products
  • Create a bootable USB and DVD from an MX-ONE image file
  • Installation on ASU Server and VMware Platforms
  • Installation and Configuration PM

Day 2

  • Create numbering plan
  • CAT and CSP (create CSP for IP extensions and CAT for analog-digital telephones)
  • 68xx IP phones upgrade - conversion from MiNet to SIP to MiNet (69xx)
  • Create startup.cfg fell for IP phones
  • DHCP installation on MX-ONE (with option 66)
  • Activating the embedded TFTP server on MX-ONE

Day 3

  • Creation and IP extension
  • Changing keys on the IP extension
  • Configuration for SMDR
  • MGU Card IP Change - Upgrade
  • Creating a Gateway with MGU and MS
  • Create SIP trunk between students MX-ONEs

Day 4

  • Add a Freeserver
  • Configure Freeserver for N+1
  • Conifgure Freeserver for Lim2
  • Create IP extensions on Lim2
  • Perform Backup (PC-REGEN and eri_sn_safety_backup)
  • Recovery from eri_sn_safety_backup and PC-REGEN

Day 5

  • Questions and answers
  • Crontab
  • Traces (for IP extensions and trunks)
  • Test


Date and Venue Net Price incl. 19% USt.
10.10.2022 - 14.10.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR


5 Days


Remote Leader Led/RLL

10.10.2022 - 14.10.2022

Language: English


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013