MiVoice MX-ONE R. 7.4 Installation & Maintenance - Core Part 1 Remote Leader Led

The MiVoice MX-ONE Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a MiVoice MX-ONE system. Focus will be on SIP devices and SIP trunking.

This course qualifies new technicians with MiVoice MX-ONE I&M Certification, which is a prerequistes for MiVoice MX-ONE Core Part 2 I&M.

Target Group

Engineers, Technicians, Installers, Maintainers


In order to enroll in this course, students must have:

  • MiVoice MX-ONE Primer Self-Study

Recommended but not required:

  • Voice and Data Technology Primer Self-Study
  • Networking 4 VoIP (or current CCNA or CTP certification)
  • SIP School – SSCA (or have passed SIP Challenge Exam)

To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course.

IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities. Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.

Your Benefits

Upon completion of the course, students will have a thorough understanding of the features in MiVoice MX-ONE R. 7.4 and be able to install, configure and operate MiVoice MX-ONE R. 7.4



Equipment Requirements and Setup Requirements

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four Mitel SIP Phones (68xxi/69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

The following topics are covered during this training:

System Overview

  • Main Components
  • Recovery DVD
  • Software Architecture
  • Data Structure
  • MiVoice MX-ONE Management Suite
  • MX-ONE Service Node Manager Login
  • MX-ONE Manager Provisioning (MP)
  • Special Consideration when Logging in
  • Security – System Management
  • User Accounts
  • Command Line Interface and Root Access
  • PuTTY
  • Common Linux Commands Used
  • WinSCP


  • Overview
  • User Licensing
  • New license for MiVoice MX-ONE rel 7.4
  • License Application and Installation
  • License Print command
  • Update System with New License
  • Impact of Replacing Hardware (LIM Repair) to Licensing
  • MP Display of License Information

System Installation and Basic Maintenance

  • Hardware Architecture
  • System Installations
  • Overview
  • Telephony Server Installation
  • Virtual Server Installation
  • Finishing the Install and Configure MX-ONE Telephony System
  • OS and Telephony Server Installation
  • Initial Keyboard and Time zone configuration
  • For Telephony Server Install
  • Network and System Configuration
  • Installation of other Servers
  • Completing the Configuration
  • Upgrades

Manager Provisioning

  • Accessing Manager Provisioning
  • User and Extension Data
  • User Types
  • User Services
  • Synchronization of Data between MP and Subsystems
  • Import and Export
  • Reset Password
  • Self-Provisioning for End-Users
  • Authentication
  • Passwords
  • Authentication Server for Manager Telephony System
  • Security Logs
  • Audit Trail Logs
  • IPSec
  • Web Server Information
  • Preparation
  • Installation (mxone_maintenance script)
  • Standalone Installation
  • Coexistence Installation with Server 1
  • MP Manual Installation
  • Access Manager Provisioning
  • MP Upgrade


  • DHCP
  • IP Phone Provisioning
  • Number Management
  • Common Service Profile
  • IP Phone Software (SW) Server
  • Connect the Configuration File to MTS
  • Retrieve the Backup Copy
  • How to Start a New Phone
  • Boot Flow Chart
  • Connecting the Phone to a Network
  • Extension creation during User creation
  • Add an Extension to MP
  • Associate Extensions with Users
  • Logging in the Phone to the MX-ONE
  • Softkey/Programmable Key
  • Web User Interface
  • Using a Code on the Phone


  • Shared Call Appearance (SCA)
  • SIP Terminal SCA Programming
  • Multiple Terminal Service (Forking) and Parallel Ringing
  • Parallel Ringing
  • Forking
  • Functional Overview
  • Answering Positions
  • Priority of Multiple Terminal Service
  • Call Distribution
  • Programming – Secondary Extensions
  • Programming – Delay Seizure List
  • Personal Number Lists
  • Diversion (Call Forwarding)
  • Common Category vs Common Service Profiles
  • Programming – Call Diversion
  • Programming – Application of Common Service Profile
  • Groups
  • Programming – Hunt Groups
  • Programming – Hunt Group Member
  • Adding Extensions to Hunt Groups from MP
  • Call Pickup
  • Call Pickup Group Types
  • Programming – Call Pickup
  • Adding Extensions to Call Pickup Groups from MP
  • Extra Directory Number (EDN)
  • Setting Keys from MP

System Backups

  • Types of Backups
  • Cron
  • Manager Provisioning - Backup
  • MiVoice MX-ONE Database – Backup
  • MiVoice MX-ONE Safety Backup
  • Restore
  • System Recovery
  • Data Backup and Data Restore
  • Config_mirror and Config_restore
  • Safety backup
  • Backup Schedule Recommendation

Call Routing

  • Network
  • Private Network Signaling
  • Public Network Signaling
  • Networking Notes
  • Trunk Hardware
  • Analog Trunk Units
  • Digital Trunk Units
  • RTP Resource Usage
  • IP Route Calls Example
  • ISDN Route Calls Example
  • Basic signaling
  • CAS and CCS
  • Basic Routing
  • Route Configuration
  • SIP Trunk Function Description
  • Creating a basic SIP trunk
  • Extended Services for Outgoing Traffic
  • Number_data_initiate (Command Line)
  • A-number Request from the Public ISDN
  • LCR – Least Cost Routing

Alarm and Fault Handling

  • Internal Telephony Server tools
  • call_trace
  • switch_connection_list
  • alarm
  • trace
  • alarm_action
  • rtp_resource
  • rtp_resource -print
  • status
  • core_report
  • diagnostic_ldap
  • diagnostic_print
  • debug_dump
  • Trace
  • SNMP
  • Board and device management
  • Log files
  • LAN trace
  • start -system
  • restart
  • Recovery mode
  • Media Gateway Unit (MGU)
  • IP Line Unit (IPLU)
  • 6700i and 6800i SIP Phones


  • MX-ONE Redundancy Options
  • Prerequisites
  • Limitations
  • Network Redundancy
  • Server Redundancy
  • HLR Backup/Redundancy
  • Standby Server Redundancy
  • Standby Server Redundancy Configuration
  • Setting the Fallback type
  • Setting the Fallback Priority
  • Switched Network Redundancy
  • Switched Network Redundancy Configuration
  • HLR Backup/Redundancy
  • Best practice configuration
  • Virtualization

Emergency Calling

  • Emergency Number
  • A-Number and A-Number TON
  • Logged-Off IP Telephones (Using H.323)
  • Logged-Off IP Telephones (Using SIP)
  • IP Telephones Using SIP and Logged-On IP Telephones Using H.323
  • MX-ONE Configuration
  • Location Information
  • Branch Office Scenario


Date and Venue Net Price incl. 19% USt.
11.07.2022 - 15.07.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
22.08.2022 - 26.08.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
19.09.2022 - 23.09.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR
14.11.2022 - 18.11.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
21.11.2022 - 25.11.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR


5 Days


Hybrid Course: ILL & RLL

11.07.2022 - 15.07.2022

Language: German

Hybrid Course: ILL & RLL

22.08.2022 - 26.08.2022

Language: German

Remote Leader Led/RLL

19.09.2022 - 23.09.2022

Language: English

Hybrid Course: ILL & RLL

14.11.2022 - 18.11.2022

Language: German

Remote Leader Led/RLL

21.11.2022 - 25.11.2022

Language: English


Mitel Certification