Mitel Certification Training MiVoice MX-ONE Solution

MiVoice MX-ONE R. 7.6 Installation & Maintenance - Core Part 2 / Remote Leader Led

The MiVoice MX-ONE Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a MiVoice MX-ONE system. Focus will be on SIP devices and SIP trunking.

This course qualifies new technicians with MiVoice MX-ONE I&M Certification and qualifies them for Core MiVoice MX-ONE system support.

Target Group

Engineers, Technicians, Installers, Maintainers


In order to enroll in this course, students must have:

  • MiVoice MX-ONE R. 7.6 I&M Core Part 1

Your Benefits

Upon completion of the course, students will have a thorough understanding of the new features in MiVoice MX-ONE R. 7.6 and be able to install, configure, operate MiVoice MX-ONE R. 7.6.

After completion of MiVoice MX-ONE Core Part 2 the MiVoice MX-ONE Rel. 7.6 Technical Certification Completed, the competency MiVoice MX-ONE Rel. 7.6 Technical and access to support are granted.


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four Mitel SIP Phones (68xxi/69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

Installing MX-ONE with Redundancy

  • Network Redundancy
  • Server Redundancy
  • Installing Provisioning / Service Node Manager Redundancy
  • VMWare High Availability and Fault Tolerance

MiVoice MX-ONE Migration and Advanced Backup

  • Upgrade to MiVoice MX-ONE 7.x
  • Migrating Provisioning Manager and Service Node Manager
  • Backup of PM and SNM in 6.x
  • Installing and Initializing PC-Regen
  • OS Upgrade
  • MiVoice MX-ONE Maintenance Utility
  • SLES Upgrade
  • Provisioning Manager Upgrade

Call Information Logging

  • Condition Data for Call Data
  • Output Types and Subtypes
  • Alarms
  • Capacity

Recorded Voice Announcements

  • Overview
  • Initializing Recorded Voice Announcements
  • Streaming Audio to SIP Extensions

Least Cost Routing and Number Conversation / Translation

  • LCR – Least Cost Routing
  • Number Conversion


  • Trace Functionality


  • MiVoice MX-ONE SNMP Implementation
  • The SNMP Licensing Mechanism
  • Configuration
  • Verifying the Installation
  • DHCP
  • DHCP Settings for Option 43 and 60
  • DHCP Settings for Option 66


  • Certificate Management
  • Execution
  • VoIP Security
  • Managing PM & SNM

Fault locating and Recovery

  • Logs
  • Fault codes
  • Domain Alarms
  • Recovering an MX-ONE System

MiVoice MX-ONE using the Command Line Interface


Date and Venue Net Price incl. 19% VAT
01.07.2024 - 05.07.2024 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
15.07.2024 - 19.07.2024 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
15.07.2024 - 19.07.2024 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR
09.12.2024 - 13.12.2024 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR


5 Days


Hybrid Course: ILL & RLL

01.07.2024 - 05.07.2024

Language: English
Location / Time Zone: Istanbul / CEST

Hybrid Course: ILL & RLL

15.07.2024 - 19.07.2024

Language: German
Location / Time Zone: Nuremberg / CEST

Remote Leader Led/RLL

15.07.2024 - 19.07.2024

Language: English
Time Zone: CEST

Remote Leader Led/RLL

09.12.2024 - 13.12.2024

Language: English
Time Zone: CEST


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013