TOP LOC 0013 Advanced Virtualization for Mitel Call Manager


With the Mitel Call Manager virtualization is one of the key technologies used for Telephony Systems. Among many other benefits virtualization opens the door to a new age regarding backup strategies. Since virtual machines are only files, a backup of a whole virtual machine can be performed by simply copying these files. Unfortunately this can’t be done while the virtual machine is running since the files are in use. Anyway, there are ways how to overcome this.

Other virtualization benefits include, that features like High Availability and Fault Tolerance can now be provided by virtualization technology instead of implementing these in the Mitel Call Manager.

The course Mitel Call Manager Advanced Virtualization is not only providing all the background knowledge regarding the virtualization features used for “Online-Backups”, but explains all the steps for a fully automated, scheduled backup strategy to backup virtual machines while they are running on a standalone ESXi.

Additionally, the concepts of technologies like High Availability and Fault Tolerance are explained in detail.


The course is designed for Service Partner and customer engineers who are required to implement and maintain virtualized Mitel Call Manager systems.


Course “Mitel Call Manager (TOP LOC 0012/01)” or adequate knowledge.


The main objective of the course is to provide comprehensive knowledge regarding the technologies used for online backup of virtual machines on ESXi and demonstrate and exercise the process.

Additionally the concepts of VMware High Availability and Fault Tolerance are explained.

With the knowledge of this course the engineers are able to set up and configure a fully automated backup of virtual machines while the virtual machines are running.


The Mitel Call Manager Advanced Virtualization course is an instructor led course providing an equal mix of theoretical delivery and practical exercises. Equipment will be available to enable students to install, configure and test the functions.


Using a balanced mix of theory and practical exercises, the Mi Voice MX-ONE™ Advanced Virtualization course covers the following topics:

  • Concepts of Virtualization
  • Components of a Virtual Machine
  • Preparing the backup concept
  • Snapshots
  • Clones
  • vmdk formats
  • Converting vmdk formats
  • Prepare the VMs for backup
  • Backup implementation, scheduling and monitoring
  • Restore
  • High Availability
  • Fault Tolerance
  • ESXi command line


3 days


Dates on request


Mitel Certification