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TOP LOC 1801 MiCC Enterprise Lite

 

MiCC Enterprise Core Course without certication for Enduser. Fundamenatl Tasks involved in installing and configuring Solidus.

Audience

Technicians, Installers and Maintainers

Prerequisites

In order to enroll in this course we recommend that the students must have:

  • Knowledge of the basic concept of computers ans/or PC´s
  • Knoweldege of operating system
  • Notion of SQL Data Base and Microsoft Exchange
  • Knowledge of MX-ONE Telephony System

Equipment Requirements and Setup Requirements:

  • MX-ONE 6.1
  • One server to onstall OAS and Solidus
  • One computer to install Solidus Agent

Objectives

The student will know how to install, configure an maintain MiCC Enterprise Light

Methods

The training is given instructore leader led in a classroom onsite or in classrooms of TOP with practical excersis.

Content

The following topics are covered during this training:

 

Content

Day 1:

  • Product and architectural Overview
  • OAS and ELM Overview
  • Skill based Contact Center
  • Installation Overview

Day 2:

  • Pre-and Postermination Routing
  • Intitial Configuration
  • Advanced Configuration
  • Conatct Center Properties

Day 3:

  • Extended Contact Center Properties
  • Configuration Manager
  • Agent
  • Monitoring with Manager

Day 4:

  • Statistics with Report Manager
  • Script Manager
  • Backup and Restore Overview
  • Troubleshooting

Day 5:

  • Routing and Scripting Script Manager
  • Extended Scripting Script Manager
  • Workshop Lab

Duration

5 days

Dates

Dates on request

Certificate

Zertifikat der GRUNDIG AKADEMIE

Language

English

Ansprechpartner

Natalie Frisch
Tel.: +49 911 95 117 303