TOP LOC 1801 MiCC Enterprise Lite
MiCC Enterprise Core Course without certication for Enduser. Fundamenatl Tasks involved in installing and configuring Solidus.
Audience
Technicians, Installers and Maintainers
Prerequisites
In order to enroll in this course we recommend that the students must have:
- Knowledge of the basic concept of computers ans/or PC´s
- Knoweldege of operating system
- Notion of SQL Data Base and Microsoft Exchange
- Knowledge of MX-ONE Telephony System
Equipment Requirements and Setup Requirements:
- MX-ONE 6.1
- One server to onstall OAS and Solidus
- One computer to install Solidus Agent
Objectives
The student will know how to install, configure an maintain MiCC Enterprise Light
Methods
The training is given instructore leader led in a classroom onsite or in classrooms of TOP with practical excersis.
Content
The following topics are covered during this training:
Content
Day 1:
- Product and architectural Overview
- OAS and ELM Overview
- Skill based Contact Center
- Installation Overview
Day 2:
- Pre-and Postermination Routing
- Intitial Configuration
- Advanced Configuration
- Conatct Center Properties
Day 3:
- Extended Contact Center Properties
- Configuration Manager
- Agent
- Monitoring with Manager
Day 4:
- Statistics with Report Manager
- Script Manager
- Backup and Restore Overview
- Troubleshooting
Day 5:
- Routing and Scripting Script Manager
- Extended Scripting Script Manager
- Workshop Lab
Duration
5 days
Dates
Dates on request
Certificate
Zertifikat der GRUNDIG AKADEMIE
Language
English
