TOP Telecommunication
Training and Process Support


Telecommunications Training

A set of training modules is available for open enrolment or dedicated inhouse delivery.

Process Support

In addition to core technology training, we provide knowhow to facilitate your business processes: Contact Center Management,
Network Operations Optimization, Project Management, Procurement Support (a.o.)

Mobile Telecommunication
Technology Training


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Mitel Training Portfolio

MiVoice MX-ONESolution

The MiVoice MX-ONE multimedia communications server is the foundation for enabling complete integration of true multimedia, Unified Communications & Collaboration (UCC) applications and mobility in the enterprise.

MiContact Center Enterprise

Our enterprise contact center solutions provide a powerful toolbox of applications to transform dated, voice-only call centers into a multi-channel experience.


With MiCollab, your business has everything it needs to connect, communicate and collaborate across blended environments—driving the exchange of thoughts and improving the speed and quality of decision making.

Mitel IT Telecommunication

Telecommunications Technology has long since become a part of IT Technology. Be it that the communication between browser and web server is encrypted or that many functions can be used for the Call Manager which is web-based configured. Linux is the operating system for many PBXs. UC Solutions would not be possible without IT Know-how. TOP Business GmbH would like to support you in this respect and offers many possibilities for further education.

Making Knowhow Work!

Being the „Philips Akademie“ more than 20 years ago, we started to gain experience on the requirements to provide professional technical education!
Based on this sound knowledge we offer porduct-specific and generic telecommunication training that facilitates the solution of your problems – Just „Making Knowhow work“.

End-User Training Portfolio

Telecommunications providers offer their training courses with company-specific certification. Often there is a lack of individualized training courses for the end customer, which at the end of the day enable the operation of
new acquired phones. In many cases, the end customer would also like to take over an „independent“ function. Due to its long experience of more than 25 years in this branch, Top Business GmbH offers the following services to many end customer training courses. The administrator as well as the telephone user is supported by further training to deal with many functionalities of their system and they will start to enjoy their new telephone systems.

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Natalie Frisch

Natalie Frisch

Global Product Manager Education

Tel: +49 911 40 905 303


Hülya Arslan

Hülya Arslan

Global Training Organisation

Tel: +90 212 942 8239