TOP Telecommunication
Training and Process Support


Telecommunications Training

A set of training modules is available for open enrolment or dedicated inhouse delivery.

Process Support

In addition to core technology training, we provide knowhow to facilitate your business processes: Contact Center Management,
Network Operations Optimization, Project Management, Procurement Support (a.o.)

Mobile Telecommunication
Technology Training


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Mitel Training Portfolio

TOP Business, Mitel Authorized Training Partner, with a history of commitment to education, will support you to become the product specialist on MiVoice MX-ONE and related applications in your region.

Mitel Certification Training

Mitel partners have the opportunity to get their necessary product certification via TOP for the partner program. You can enroll yourself into a classroom training or remote leader led training. Self-studies do not replace the
above-mentioned trainings. Practice-oriented group work and individual work lead to good results in the workflow of each participant and are highly recommended.

Mitel Inhouse / Maintenance Training

TOP Business offers Mitel Partner’s own customers in-house training and maintenance training. Thus, the Mitel Partner can promote and exercise the function of the Mitel products optimally with purposeful trainings directly with the

Mitel IT Telecommunication

TOP Business offers IT trainings for Mitel Partner Administrators. Targeted and coordinated IT trainings on the Mitel platforms facilitates the configuration of the systems. Flexibility and time efficiency of the programming during the
system installation are possible through these trainings.

Making Knowhow Work!

Being the „Philips Akademie“ more than 20 years ago, we started to gain experience on the requirements to provide professional technical education!
Based on this sound knowledge we offer porduct-specific and generic telecommunication training that facilitates the solution of your problems – Just „Making Knowhow work“.

End-User Training Portfolio

Telecommunications providers offer their training courses with company-specific certification. Often there is a lack of individualized training courses for the end customer, which at the end of the day enable the operation of
new acquired phones. In many cases, the end customer would also like to take over an „independent“ function. Due to its long experience of more than 25 years in this branch, Top Business GmbH offers the following services to many end
customer training courses. The administrator as well as the telephone user is supported by further training to deal with many functionalities of their system and they will start to enjoy their new telephone systems.

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Natalie Frisch

Natalie Frisch

Global Product Manager Education

Tel: +49 911 40 905 303


Hülya Arslan

Hülya Arslan

Global Training Organisation

Tel: +90 212 942 8239