The MiCC Enterprise is a multiple award-winning contact centre solution that enables consistent, efficient and reliable customer service across all media. MiCC Enterprise System Administration is made up of eight core applications that facilitate improved personalized communication between your business and your customer.
The MiCC Enterprise System Administration course will equip the delegates with the skills to competently and confidently configure and manage MiCC Enterprise System Administration.
The course is designed for service partners and contact center administrators who need a technical and detailed understanding of the MiCC Enterprise contact center solution.
The MiCC Enterprise System Administration is a multiple award winning contact centre solution, which covers a wide range of configuration and management skills. Therefore, students must have some basic understanding of the different operating systems and applications touched.
After attending the course the administrator will be able to use, configure and manage the features and understand their application and benefits
Instructor Leader Led/ILL: Physical classroom environment
Remote Leader Led/RLL: Virtual classroom environment
Hybrid: ILL or RLL. You can attend the course on-site or remotely.
Equipment and Setup Requirements for Remote Leader Led Training:
Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date.
Dates on request