Mitel MiVoice MX-ONE Application Trainings

TOP LOC 1474 MiContact Center Enterprise Administration

The MiCC Enterprise is a multiple award-winning contact centre solution that enables consistent, efficient and reliable customer service across all media. MiCC Enterprise System Administration is made up of eight core applications that facilitate improved personalized communication between your business and your customer.

The MiCC Enterprise System Administration course will equip the delegates with the skills to competently and confidently configure and manage MiCC Enterprise System Administration.

Target Group

The course is designed for service partners and contact center administrators who need a technical and detailed understanding of the MiCC Enterprise contact center solution.

Requirements

The MiCC Enterprise System Administration is a multiple award winning contact centre solution, which covers a wide range of configuration and management skills. Therefore, students must have some basic understanding of the different operating systems and applications touched.

Your Benefits

After attending the course the administrator will be able to use, configure and manage the features and understand their application and benefits

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One PC headset for conference audio
  • Either, one PC/Laptop with two screens attached or two PC/Laptops (one screen will be used for the video conference interaction and the second will be used to access equipment and complete practical exercises)
  • Four Mitel SIP phones (68xxi/69xx series)
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date.

Key Features

Day 1

  • MiCC Enterprise Product Overview
  • MiCC OAS Overview
  • MiCC Enterrpise Skill based Contact Center
  • MiCC Enterprise Installation Overview

Day 2

  • MiCC Enterprise Licensing/ELM
  • MiCC Enterprise Initial Configuration
  • MiCC Enterprise Advanced Configuration
  • MiCC Contact Center Properties

Day 3

  • MiCC Enterprise Front End Applications
  • MiCC Enterprise Configuration Manager
  • MiCC Enterprise Agent
  • MiCC Information Manager

Day 4

  • MiCC Enterprise Report Manager
  • MiCC Enterprise Routing and Scripting
  • MiCC Enterprise Backup and Restore Overview
  • MiCC Enterrpise Troubleshooting

Events

Dates on request

Duration

4 Days

Events

Dates on request

Certificate

TOP Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013

natalie.frisch@topbusinessgmbh.com