Mitel Collaboration Management (Mitel CMG) I&M

The course is an installation and maintenance course for Mitel Collaboration Management. At the end of the course,participants will be able to install, configure, operate, maintain and troubleshoot Mitel Collaboration Management.  

Target Group

Installation and Support Engineers


Participants must have a thorough working knowledge of the following:

  • Microsoft Windows 2012/2016 Server Administrator functions
  • Configuration and management of Microsoft SQL Server Version 2012/2016
  • Ability to perform PBX system administration functions

Your Benefits

The objective of the course is to enable Mitel partners to install and configure the basic functions and features of the Collaboration Management.

This includes skills like:

  • Understanding the system architecture, functionality and features
  • Planning installation
  • Installation and configuration of components
  • Configuration of basic functions and features
  • Using of utilities and client applications


The course is an instructor led classroom course with hands-on exercises.

Competence certification can be achieved using the available test on WebLearn

Key Features

The following topics are covered during this training:

  • Overview of system architecture, components and functionality
  • Installation, configuration and usage of InConference
  • Preparation of Microsoft Windows Server for the operation with modules
  • Installation and configuration of Microsoft Internet Information Services and Microsoft SQL Server for server modules
  • Installation of Enterprise License Manager (ELM),
  • Configuring and using Mitel CMG directory: Directory Manager, database fields, views, customer groups, data import
  • Using client application: Mitel CMG Office Web,
  • MX-One integration: GICI connection, call diversion, activities, click to dial, personal number, corporate directory for IP phones
  • Installation, configuration and usage of Mitel CMG Calendar Connection with Microsoft Exchange Server / Sykpe for Business


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

Tel: +49 911 40 905 303

Mobil: +49 163 8528013