Mitel CMG 8.x Installation & Maintenance

The course is an Installation and Maintenance (I&M) course for Mitel CMG 8.x.

At the end of the course, participants will be able to install, configure, operate, maintain and troubleshoot Mitel CMG 8.x.

Target Group

Installation and support engineers


Participants must have thorough working knowledge of the following:

  • Windows Server 2012/2016 Administrator functions
  • Configuration, installation and management of IIS 6.0/ 7.0
  • Hardware configuration experience
  • Proficiency in configuration and use of Active Directory
  • Ability to perform Network configuration regarding protocols and port settings
  • Proficiency in performing PBX system administrative functions
  • Configuration and management of SQL Server 2012/ 2016

Your Benefits

  • Identify the necessary pre-skills and knowledge required to successfully complete the installation and configuration of the Mitel CMG 8.x system
  • Provide an overview of the Mitel CMG 8.x system including components, interfaces, features and functions
  • Perform installations and parameter settings of Mitel CMG 8.x
  • Describe and use utilities to support the operation and maintenance of Mitel CMG 8.x



Equipment Requirements and Setup Requirements for the RLL Training:

  • One telephone capable of hands-free or headset operation with mute capability. Please use this as an alternative for Audio Conferencing.
  • Two PCs or one PC with dual screens or one PC incl. screen and one Laptop. One will be for the web session and the other is for ESM and documentation access.
  • Four Mitel SIP Phones (68xxi/69xx series) or equivalent together with a means of powering the terminals.
  • One Internet connection with a minimum bandwidth of 4 Mbps with a DHCP server that outputs local IP address information, including a local gateway and a DNS server.
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
  • Web Camera is required for the monitored exam on the last day of the course.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment.  Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

  • Installation of Mitel CMG Server parts mixed with theory and verification
  • Installation of the NOW application
  • Functionality in NOW
  • Installation of Phone Book
  • Installation of Quick
  • Installation of Visit
  • Process management in SPMAN
  • Export functionality
  • Import functionality from D.N.A or from text file
  • Installation of Office Web and InReach
  • Email connection with SMTP
  • PBX connections
  • Backup of Mitel CMG database
  • Restore of Mitel CMG database
  • Troubleshooting  


Dates on request


4 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013