MiVoice Business R. 10.2 - Fast Track Installation & Maintenance

This MiVoice Business Fast Track I&M course is equivalent to the combined MiVoice Business Core (Basic) and MiVoice NCR courses in one condensed class. The course covers fundamental tasks to install, configure, maintain and troubleshoot two networked MiVoice Business systems in a Resilient configuration.

This course provides new technicians with a MiVoice Business I&M Certification and qualifies them for MiVoice Business system support.

You will recieve the rechnical certification on the MiVoice Business rel. 10.2 Fast Track Exam day, which we offer separately, on the 27 January 2025, 17 March 2025, 23 June 2025.

Target Group

Engineers, Installers, Maintainers

Requirements

MiVoice Business Primer
Mitel Standard Linux Release 12.0 Certification

Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
Four MiNet Phones (69xx series).
One Layer 2, PoE Switch to support the IP Phones
High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

Course Resources
Initial Setup and Licensing
Assigning Access Privileges
Classes of Service and Feature Access Codes
User and Services Configuration
Group Programming
Embedded Voice Mail
Call Handling
SIP Trunks
Automatic Route Selection (ARS)
IP Networking
System Data Synchronization (SDS) and Clustering
Resiliency
Advanced ARS
Network Zones
Emergency Services Management
Maintenance and Troubleshooting
Upgrading or Reloading Software
Certification Exam

Events

Date and Venue	Net	Price incl. 19% VAT
10.03.2025 - 14.03.2025 Hybrid Course: ILL & RLL	1.525,00 EUR	1.814,75 EUR
16.06.2025 - 20.06.2025 Hybrid Course: ILL & RLL	1.525,00 EUR	1.814,75 EUR