This course is designed for technicians who configure and maintain the Mitel Contact Center Business Open SIP on MiVoice MX-ONE Solution.
After completion of the course the student covers knowledge for fundamental tasks involved in operating, configurating and maintaining the MiCC Business open SIP on MiVoice MX-ONE Solution.
Engineers, Technicians, Installers, Maintainers and Administrators
Upon completion of the course, students will receive a thorough understanding of features of Contact Center Management architecture, media server configuration and the best practise for maintaining your software.
You will be able to operate, configure and maintain the MiCC Business on MIVoice MX-ONE Solution.
Instructor Leader Led/ILL: Physical classroom environment
Remote Leader Led/RLL: Virtual classroom environment
Hybrid: ILL or RLL. You can attend the course on-site or remotely.
Equipment and Setup Requirements for Remote Leader Led Training:
Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date.
Dates on request
Dates on request
TOP Certification
