If you have gained sufficient knowledge and experience with MiVoice Business, you can take this exam to obtain a MiVoice Business licence & to obtain a MiVoice Business I&M certification.

Participants who pass this exam gain access to technical support.

This exam is a practical exam.

Please note the equipment and set-up requirements listed below.

This MiVoice Business I&M exam covers basic tasks to install, configure, maintain and troubleshoot two networked MiVoice Business systems in a resilient configuration.

Your comprehensive knowledge of the MiVoice Business system should include the configuration, hardware, telephones and system features supported by the current software version

If you do not pass the exam, you can book another paid trial or register for the MiVoice Business Release 10.5 Fast Track I&M course.

As your Authorized Mitel Training Partner, we kindly ask you to use the direct MiAccess LMS links provided below to register for requirement(s) and course in MiAccess LMS.

Target Group

Technicians, Installers, Maintenance Technicians

Requirements

None

Please enroll in the course in MiAccess LMS:

• MiVoice Business R10.5 Fast Track Exam International - MiAccess LMS link to register

Your Benefits

Upon completion of the course, students will receive a thorough understanding of features of MiVoice Business.

You will be able to operate, configure and maintain the MiVoice Business Call Server.

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four MiNet Phones (69xx series).
• One Layer 2, PoE Switch to support the IP Phones
• High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
• Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

Exam contents:

• Initial setup and licensing
• Assignment of access privileges
• Service classes and feature access codes
• Configuration of users and services
• Group programming
• Embedded voicemail
• Call handling
• SIP trunks
• Automatic Route Selection (ARS)
• IP networking
• System data synchronisation (SDS) and clustering
• Resilience
• Extended ARS
• Network zones
• Management of emergency services
• Maintenance and troubleshooting
• Upgrading or reloading software

Events

Events

Remote Leader Led/RLL

15.12.2025

Language: English

Remote Leader Led/RLL

12.01.2026

Language: English

Remote Leader Led/RLL

02.03.2026

Language: English

Remote Leader Led/RLL

23.03.2026

Language: Russian / CIS

Hybrid Course: ILL & RLL

25.05.2026

Language: English / Training Location: Istanbul

Duration

Duration: 8 hours

Certificate

Mitel Certification

Contact Person