TOP LOC 162023 MICC Enterprise Agents for End-User

The course is aimed at call centre agents/end-user who need a detailed understanding of the MiCC Enterprise application.

Target Group

Call-Center Agants

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens.

Further information will be provided prior to the start of the course.

Key Features

Day 1

• MiCC Enterprise Agent Overview
• MiCC Enterprise Agent Call Window
• MiCC Enterprise Agent Status Operations
• MiCC Enterprise Agent Call Management Voice

Day 2

• MiCC Enterprise Agent Media Management
• MiCC Enterprise Agent Features and Settings
• MiCC Enterprise Agent Statistics
• MiCC Enterprise Agent Troubleshooting

Events

Dates on request

Duration

Events

Dates on request

Certificate

TOP Certification

Contact Person