TOP LOC 102025 Mitel CX (MCX) – Supervisor End User

Mitel CX (MCX) for MiVoice Business, Mitel (MCX) OpenSIP to MiVoice MX-ONE and OpenScape Voice are award-winning contact centre solutions that enable consistent, efficient and reliable customer service across all AI-supported media. Mitel CX (MCX) applications enable improved, personalised communication between your business and customers with the support of AI.

This Mitel CX (MCX) Supervisor End User Training for MiVoice Business, MiVoice MX-ONE and OpenScape Voice has three modules that will introduce the supervisor to the Contact Center Management Web (CCMWeb) Tool, the top seven historical reports. It will also introduce the use of Web Ignite for real-time management of agents and for viewing real-time agent and queue statistics. Each module is stand-alone, focusing on the configuration of voice and multimedia interaction flows to agents.

Target Group

Administrators, Supervisors

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

Equipment to participate in a video conference, e.g. headset
Two PCs or one PC with dual screens.
Four Mitel SIP Phones (68xxi/69xx series).
One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.

Further information will be provided prior to the start of the course.