This Mitel CX Administrator End User Training for SIP Platforms has five modules that will introduce a technician to the provisioning tasks for voice, email, chat and SMS. Each module is stand-alone, focusing on the configuration of voice and multimedia interaction flows to agents.

Target Group

Administrators, Engineers

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens.
• Four Mitel SIP Phones (68xxi series).
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.

Further information will be provided prior to the start of the course.

Key Features

Module 1 – Introduction to Enterprise

• ACD Overview
• Accessing YourSite Explorer
• YourSite Explorer Interface
• Configuring Enterprise Settings
• Add and Manage Schedules
• Add Security Roles and Security Lists
• Make Busy Codes

Module 2 – Voice Provisioning

• Configuring a Voice Media Server
• Synchronization with MiVB
• Add Employees/ Voice Agents
• Adding Voice Queues

Module 3 – Email Provisioning

• Mail Servers
• Configuring an Email Media Server
• Configure Email Agents
• Adding Email Queues

Module 4 – Chat Provisioning

• Configuring a Chat Media Server
• Configure Chat Agents
• Adding Chat Queues

Module 5 – SMS Provisioning

• Configuring an SMS Media Server (Legacy)
• Configure SMS Agents
• Adding SMS Queues
• Introduction to CloudLink Architecture for SMS and Social Media Apps.

Events

Dates on request

Events

Dates on request

Duration

Certificate

TOP Certification

Contact Person