MiVoice MX-ONE Handling for End-Users

MiVoice MX-ONE Handling for End-Users

Target Group

Technical staff from

  • Enterprise networks responsible for network integration, operation and maintenance
  • Infrastructure and terminal equipment suppliers
  • Software companies and measurement suppliers responsible for development, production, quality monitoring, service and documentation



If you want to participate remotely, please note the following technical requirements.

  • Equipment to participate in a video conference, e.g. headset
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four Mitel SIP Phones (68xxi series).

Further information will be provided prior to the start of the course.

Key Features

User Management

  • Users (set up/change/delete/display)
  • Department structures (set up/change/delete/display)
  • UDF (User defined fields) for users and departments
  • Unlock users

Extension services

  • Extensions (set up/change/delete/view)
  • IP/Digital/Analogue/Fax/Mobile/Dect/Virtual
  • Extension feature
    • Extension number
    • Domain
    • Customer
    • ServiceProfile (CSP)
    • Chef/Secretary
    • Protocol (H.323/SIP)
    • Free on second line
    • First name/SurnameAuthorisation code
    • Personal number list (profiles/diversions/call history)
    • Assignment of hunt groups/pickup groups/call protection groups
    • Additional licences (BluStar/3rd Party Client/Video/MMC)
    • MusicOnHold
    • Greetings
    • Parallel ringing
    • Hotline

Function Keys/Key Extensions

  • DMN (Diversion monitoring)
  • EDN (Additional call number on key)
  • GMA (hunt group status display Login/Logoff)
  • LOCK (Locking the telephone)
  • MNS (team keys, dialling, status display, call pick-up)
  • MOB (mobile terminal integration for multiple terminals)
  • MOI (MusicOnIdle, RadioStream)
  • PEN (profile switching with status display)
  • PGM (Pickup, direct, first number display, A/B subscriber)
  • TNS (Speedcall, selectable procedures on key)

Compare extensions

Use existing phone as template for setup

Fixed templates (set up/change/delete/view)

Multiple terminals (max. 4 terminals under one number IP/DECT/Mobile)


  • Administrator (set/change/delete/view)
  • Security Profile (set/change/delete/view)


  • Audit Trail
  • Security

End User Self Service

  • First name/Surname
  • Change password
  • Personal number list (profiles/diversions/call history)
  • Function keys/key extensions
  • TNS (Speedcall, selectable procedures on key)


  • Number Series
  • Number Conversion
  • Call Discrimination / Permitted Numbers
  • Common Category
  • Common Service Profiles
  • Common Abbreviated Number
  • Hunt Group (Sequential/Cyclic/Longest Free/Cascade)        
  • Pickup Group
  • Voice Messages
  • Hunt Group Announcement
  • Extension Announcement
  • Incoming Call Handling Alpha Tagging/Blocklisting
  • Backup & Restore
  • Tools / Command Line / Alarme
  • Logs Audit Trail / Security / MDSH


Dates on request


2 Days


Dates on request


TOP Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013