This I&M course is designed for technicians who want to be certified on MiCollab and related applications and who prefer practical learning to self-study.

This workshop can be taken as part of the certification process. Upon successfull completion, the participant will get the competencies MiCollab rel 10.2 Technical and MBG rel. 12.3 Technical.

Target Group

Technicians, Engineers

Requirements

The following courses must be successfully completed before registration:

• MiCollab Primer Self-Study
• MiVoice Border Gateway (MBG) Primer Self-Study
• Mitel Standard Linux (MSL) rel 12.0 I&M Self-Study

Recommended:

• MiVoice Business Certification current Release

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four MiNet Phones (69xx series).
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
• Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Specials of TOP´s MiCollab Room Environment:

For the course participant receives its own network segment, in which one MiNet, one MiCollab server and two workstations are accommodated. Furthermore, 2 MBGs are provided in a central DMZ (special firewall zone for external services. In order to map the network structure, a central firewall will take over the distribution to the different zones. In addition, a centralized network provides core services for integration (ActiveDirectory + Exchange).

Key Features

Day 1

• Overview MiCollab for MiVoice Business
• Explanation of the use of MiAccess
• Introduction of data files for MiCollab documentation on MiVoice Business
• Brief repetition of the requirements for MiCollab on MiVoice Business
• Preparation of the MiCollab installation

Day 2

• Installation of MiCollab
• Configuration AWC incl. MiVB configuration
• Configuration of MiCollab Client Services
• Configuration of the internal MBG for SIP
• Connection of the provisioning manager

Day 3

• Internal client test
• Integrate Active Directory with MiCollab
• Integrate Active Directory with the Provisioning Manager
• Troubleshooting AD Integration
• Enable AD authentication in PM

Day 4

• Use of external MBG
• Configuration of the MBG incl. WebRTC
• Configuration of provisioning profiles
• Deployment of external clients
• Centralized Client Management
• MiTeam Meetings Mobile Client
• Deployment Troubleshooting;
• Customer troubleshooting

Day 5

• Overview of the NuPoint application
• Introduction of the NuPoint application
• Connection of NuPoint Voice Mail to MiVoice Business

Events

Dates on request

Events

Dates on request

Duration

Certificate

Mitel Certification

Contact Person