This course provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics are covered including Contact Center Management ACD, Multimedia, and IVR Routing.
Technician, Installer, Engineer
You will gain a detailed understanding of the Contact Center Management architecture, media server configuration, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a MiContact Center Open SIP I&M Certificate.
Remote Leader Led
Equipment Requirements and Setup Requirements for the RLL Training:
Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.
The following topics are covered during this training: