NuPoint in MiCollab on MiVoice MX-ONE Workshop

This presence based I&M workshop is aimed at technicians, installers who wish to be certified in NuPoint on MiCollab on MiVoice MX-ONE and prefer hands-on learning to self-study. This workshop can be taken as part of the Unified Communications and Collaboration certification path.

Target Group

Technician, Installers



Key Features

The following topics are covered during this training:

Day 1

Introduction to Mitel MiCollab

  • Explanation of the MiAcess Tool
  • Mitel Knowledge Base
  • Understanding CPI as a tool for MiVoice MX-ONE Product Documentation
  • UCC Licencing (Server view & User view)

MiCollab - Initial Configuration

  • IP Configuration, DNS
  • Licence Activation
  • Integration of the MiVoice MX-ONE

Day 2

  • Usage of the Provisioning Manager in NuPoint
  • MiCollab Templates & Rolls
  • SIP Connection to MiVoice MX-ONE
  • Usage of basic Voicemail functions (TUI, UM WebView)
  • Customising Classes of Services

Day 3

Cell Director

  • Configuration of Mailbox Call Flow
  • Configuration of Line Group Call Flow
  • Templates of the Call Flow

Using the NuPoint Console

  • System Maintenance, Event Recorder
  • Trouble Shooting
  • Log Files

Day 4

  • UM - Standard
  • UM - Advanced
  • Distribution Lists
  • Reports

Day 5

  • Practical exercises for implementation of NuPoint for MiVoice MX-ONE on different Business cases.


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

Tel: +49 911 40 905 303

Mobil: +49 163 8528013