MiVoice MX-ONE R. 7.4 Installation & Maintenance - Core Part 2 Leader Led

The MiVoice MX-ONE Core Part 2 I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a MiVoice MX-ONE system. Focus will be on SIP devices and SIP trunking.

This course qualifies new technicians with MiVoice MX-ONE I&M Certification and qualifies them for Core MiVoice MX-ONE system support.

Target Group

Engineers, Technicians, Installers, Maintainers


In order to enroll in this course, students must have:

  • MiVoice MX-ONE R. 7.4 Core Part 1 - I&M

To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course.

Your Benefits

Upon completion of the course, students will have a thorough understanding of the new features in MiVoice MX-ONE R. 7.4 and be able to install, configure, operate MiVoice MX-ONE R. 7.4

After completion of MiVoice MX-ONE Core Part 2 the MiVoice MX-ONE Rel.7.4 Technical Certification Completed, the competency MiVoice MX-ONE Rel 7.4 Technical and access to support are granted.

Key Features

The following topics are covered during this training:


  • IP Configuration Data from DHCP
  • DHCP Settings for Option 66
  • DHCP Settings for Option 43 and 60

MiVoice MX-ONE Redundancy

  • Network Redundancy
  • Network Redundancy design
  • Network redundancy by using Ethernet bonding
  • Server Redundancy
  • Configuring and using server redundancy
  • Home Location Register (HLR) Redundancy
  • VMWare High Availability and Fault Tolerance

MiVoice MX-ONE Extensions

  • IP/SIP/Virtual
  • Commands used for generic extensions (IP, SIP, Virtual)
  • Generic extension parameters worth mentioning for this release
  • Commands used for IP extensions (IP and SIP)
  • IP extension specific parameters worth mentioning for this release
  • Virtual IP extension creation command
  • Password creation for a SIP extension (Used for Free seating (hot desking))
  • Common Service Profile (CSP)
  • Number Presentation Category
  • Traffic Category
  • Service Category
  • Call Diversion Category
  • Routing Category
  • IP Phone Software Server

MiVoice MX-ONE Extension Features

  • Parallel Ringing (Multiple Terminal Service)
  • Forking (Multi Terminal Service)
  • Personal Number List
  • Hunt Groups
  • Pickup Group
  • Free Seating (Hot Desking)
  • Call Forwarding

Fault locating

  • Logs
  • System Logs
  • Log Entries
  • Log Configuration
  • Log Access
  • MiVoice MX-ONE Service Node Manager Logs
  • Log Settings
  • Fault Location Subflow
  • Fault Codes


  • Trace Functionality
  • Trace Types
  • Perform a Trace

Call Information Logging

  • Call Information Logging (CIL) Function Description
  • Condition Data for Call Data
  • One-Character Condition Code
  • Two-Character Condition Code
  • Three-Character Condition Code
  • Output Types and Subtypes
  • Output Types
  • Output Subtypes
  • Mobility Data
  • Condition codes for Mobility events
  • Mobility Criteria
  • Output Formatting
  • CIL Heartbeat
  • Capacity
  • Max. Capacity, Independent of Output Devices
  • System Reliability
  • Alarms
  • CIL Commands
  • CIL Output
  • CIL Output over TCP with Heartbeat Example


  • MiVoice MX-ONE SNMP Implementation
  • The SNMP Licensing Mechanism
  • Supported Objects in the MiVoice MX-ONE MIB (MX-ONE-TS-ALARM-MIB)
  • Supported traps in the MiVoice MX-ONE MIB (MX-ONE-TS-ALARM-MIB)
  • System Status MIB Detailed Description
  • Interfaces MIB Detailed Description
  • Configuration of the SNMP Daemon
  • Configuration of Alarm Notification using E-MAIL and SMS
  • Enabling Mail from SNMP Traps
  • Proxy Traps to the same destination
  • Disabling the Trap Daemon
  • Restarting the Trap Daemon
  • Verifying the Installation
  • Checking the status of the Daemons
  • Using NET_SNMP tools to check alarms


  • Certificate Management
  • Certificates and Key Management
  • TLS Handshake
  • Preparation and Work Process
  • Strategies for Certificate Handling
  • Create and Install a default certificate and activate TLS
  • Create a ROOT Certificate
  • Create or Renew a Certificate
  • Import of a Signed Certificate
  • Managing TLS in the MiVoice MX-ONE
  • VoIP Security
  • Enabling security with a valid VoIP security license
  • Changing the Security Policy
  • Steps to install and setup VoIP security
  • No Security Policy
  • All Secure Policy
  • All Secure with Extension Exception
  • All Secure with Exception Type
  • Media Encryption
  • Check Signaling Security


Date and Venue Net Price incl. 19% USt.
25.07.2022 - 29.07.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
19.09.2022 - 23.09.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
28.11.2022 - 02.12.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR


5 Days


Hybrid Course: ILL & RLL

25.07.2022 - 29.07.2022

Language: German

Hybrid Course: ILL & RLL

19.09.2022 - 23.09.2022

Language: German

Hybrid Course: ILL & RLL

28.11.2022 - 02.12.2022

Language: German


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013