The MiVoice MX-ONE Core I&M course covers fundamental tasks involving installing, configuring, maintaining, and troubleshooting a MiVoice MX-ONE system. Focus will be on SIP devices and SIP trunking.

This course qualifies new technicians with MiVoice MX-ONE I&M Certification, which is a prerequistes for MiVoice MX-ONE Core Part 2 I&M.

As your Authorized Mitel Training Partner, we kindly ask you to use the direct MiAccess LMS links provided below to register for requirement(s) and course in MiAccess LMS.

Target Group

Engineers, Technicians, Installers, Maintainers

Requirements

In order to enroll in this course, students must have:

• MiVoice MX-ONE Primer Self-Study - MiAccess LMS link to register

Recommended but not required:

• Voice and Data Technology Primer Self-Study
• Networking 4 VoIP (or current CCNA or CTP certification)
• SIP School – SSCA (or have passed SIP Challenge Exam)

When you have finished the requirement, please enroll in the course in MiAccess LMS:

• MiVoice MX-ONE Rel 8.1 I&M - Core Part 1 (International) - MiAccess LMS link to register

To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course.

IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities. Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four Mitel SIP Phones (68xxi/69xx series).
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
• Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

System Overview

• Main Components
• Software Architecture
• Cassandra System Database
• Data Structure
• Overview of Redundancy features
• Accessing the System
• MiVoice MX-ONE Management Suite
• MX-ONE Service Node Manager Login
• MX-ONE Provisioning Manager (PM)
• Security - System Management
• User Accounts
• Command Line Interface and Root Access
• PuTTY
• Common Linux Commands Used
• WinSCP

Licensing

• Overview
• New licensing for MiVoice MX-ONE rel 8.x
• Traditional, Feature based and Subscription licensing
• License Application and Installation using mxone_maintenance
• Impact of Replacing Hardware (LIM Repair) to Licensing
• PM Display of License Information

System Installation and Basic Maintenance

• Hardware Architecture
• System Installations
• Overview
• Telephony Server Installation - using VMs
• Finishing the Install and Configure MX-ONE Telephony System
• Telephony Server Installation with OVA/OVFs and Recovery DVDs
• Using the net_setup process for Localization, Network and System Configuration
• LIM and Cassandra DB design
• Installation of other Servers
• Completing the Configuration

Provisioning Manager

• Provisioning Manager environment
• User and Extension Data
• User Types
• User Services
• Synchronization of Data between PM and Subsystems
• Authentication
• Passwords
• Backups
• Security Logs
• Audit Trail Logs
• Preparation
• Installation (mxone_maintenance script)
• Standalone Installation
• Coexistence Installation with Server 1

Extensions

• IP Phone Provisioning
• Number Management
• Common Service Profile
• IP Phone Software (SW) Server
• Using SNM to manage Configuration Files
• How to Start a New Phone
• Connecting the Phone to a Network
• Boot Flow Chart
• Extension creation using PM
• Associating extensions with Users
• Logging in to the Phone
• Softkey/Programmable Key
• Web User Interface

Events

Events

Hybrid Course: ILL & RLL

30.03.2026 - 03.04.2026

Language: Turkish / Training Location: Istanbul

Remote Leader Led/RLL

13.04.2026 - 17.04.2026

Language: English

Remote Leader Led/RLL

18.05.2026 - 22.05.2026

Language: Russian / CIS

Remote Leader Led/RLL

08.06.2026 - 12.06.2026

Language: English / ANZ

Remote Leader Led/RLL

22.06.2026 - 26.06.2026

Language: English

Duration

Certificate

Mitel Certification

Contact Person