NuPoint Unified Messaging R. 9.0 Installation & Maintenance

NuPoint Unified Messaging I&M provides users with access to a host of highly flexible and customizable applications. These applications allow organizations to easily route calls within the organization and relay, store and retrieve messages. In this course you gain the skills required to install, deploy, configure and maintain the key features available with NuPoint Unified Messaging deployed with MiCollab.

Target Group

Technicians ,Installers


In order to enrol on this course students must complete:

  • Mitel Standard Linux (at the latest release)

Current certification for the IP-PBX platform(s) that you will be installing NuPoint UM on is also recommended. There are no configuration exercises on this course for provisioning these platforms.


  • IP-based Networks, including Hardware, IP Subnets, DNS and DHCP
  • Voicemail Systems
  • E-mail Client Tools



Key Features

Upon completion of this class, the student will be able to:

  • Describe the NuPoint Unified Messaging system to customers
  • Prepare for the deployment of NuPoint Unified Messaging
  • Install the NuPoint Unified Messaging system software in a Virtual or Physical MiCollab environment
  • Customize Feature Classes of Service (FCOS) and Limits Classes of Service (LCOS)
  • Provision user and special mailboxes
  • Configure Voice Mail and System Out-dialling
  • Configure Speech Auto Attendant
  • Configure Standard and Advanced Unified Messaging
  • Configure Call Director
  • Perform troubleshooting tasks and routine administration procedures to ensure a healthy system, including running statistical reports.


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013