The MiCC Business I&M Open SIP (on MVO 400) course is aimed at technicians, installers who want to be certified in MiContact Center (Open SIP) and the associated applications.
After successful completion of the course the participant will be receive the competence MiContact Center Business (MiCC) OpenSIP rel 10.1 Technical and will have access to support.
Technicians, Installers
Instructor Leader Led/ILL: Physical classroom environment
Remote Leader Led/RLL: Virtual classroom environment
Hybrid: ILL or RLL. You can attend the course on-site or remotely.
Equipment and Setup Requirements for Remote Leader Led Training:
Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.
The following topics are covered during this training:
Advanced IVR, including:
Dates on request
Dates on request
Mitel Certification