MiVoice Business R. 9.4 Core Installation & Maintenance

The MiVoice Business R. 9.3 Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single standalone MiVoice Business system.

Target Group

Technicians, Installers, Maintainers


  • MiVoice Business Primer
  • Mitel Standard Linux (at the latest release)

To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course. It is recommended that the student attend Networking 4 VoIP or have a current CCNA or CTP certification.

IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities.

Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.

NOTE: This course must be successfully completed before registration will be accepted for the MiVoice Business Networking, Clustering, and Resiliency I&M course.

Your Benefits

This course qualifies new technicians with MiVoice Business R. 9.3 Core I&M Certification with a practical exam and qualifies them for Core MiVoice Business system support.

It also qualifies technicians for entry into the MiVoice Business Networking, Clustering, and Resiliency I&M course.



Equipment Requirements and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four MiNet Phones (69xx-series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

NOTE: The prerequisites must be completed before class enrollment.

Key Features

The following topics are covered during this training:

  • Course Resources
  • Initial Setup and Licensing
  • Assigning Access Privileges
  • User and Services Configuration
  • Controlling Features With Classes of Service
  • Attendant Consoles
  • Maintenance and Troubleshooting
  • Group Programming
  • SIP Trunks
  • Automatic Route Selection (ARS) including Emergency Routing
  • Hot Desking
  • Call Handling
  • Embedded Voice Mail
  • Upgrading or Reloading Software


Date and Venue Net Price incl. 19% USt.
11.07.2022 - 15.07.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
26.09.2022 - 30.09.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR


5 Days


Hybrid Course: ILL & RLL

11.07.2022 - 15.07.2022

Language: German

Hybrid Course: ILL & RLL

26.09.2022 - 30.09.2022

Language: German


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013