The course is designed for service partners and call center supervisors who need a technical and detailed understanding of the MiCC Enterprise Reporting Manager.
Call Center Supervisors
The MiCC Enterprise Supervisor should have some basic understanding of different operating and reporting systems.
After attending the course the supervisor will be able to use, configure and manage the MiCC Reporting Manager.
Instructor Leader Led/ILL: Physical classroom environment
Remote Leader Led/RLL: Virtual classroom environment
Hybrid: ILL or RLL. You can attend the course on-site or remotely.
Equipment and Setup Requirements for Remote Leader Led Training:
Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date.
Dates on request