Mitel Certification Training MiVoice MX-ONE Application

MiContact Center Enterprise R. 9.6 Core Part 1 - Installation & Maintenance / Remote Leader Led

This training introduces the Mitel MiContact Center Enterprise Call Center system and deals with the installation, configuration, management and troubleshooting of the core facilities of the system.

The MiCC Enterprise Core 1 covers the fundamental tasks involved with the system, whilst the Core part 2 course covers the remaining components. Both parts must be completed for full certification.

**There is no exam at the end of this course & students will only be certified once they have completed the MiCC Enterprise Core part 2 & passed the practical exam at the end of that course**

Target Group

Technicians, installers and maintainers


In order to enroll, students must have:

  • Knowledge of the basic concept of computers and/or PC´s
  • Knowledge of operating systems
  • Notion of SQL Data Base and Microsoft Exchange
  • Knowledge of MX-ONE Telephony System

Your Benefits

  • Installing and Configuring MiCC Enterprise (Solidus) according to fundamentals tasks.
  • With the completion of MiCC Enterprise R. 9.6 Core Part 1 you are able to enroll in MiCC Enterprise R. 9.6 Core Part 2.


Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Three Mitel SIP Phones (68xxi 69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

  • System Overview
  • Requirements and Perequisites
  • ELM
  • TAS Installation & Configuration
  • MiCC Enterprise Installation
  • Client Installation
  • MiCC Enterprise Configuration
  • MiCC Enterprise Agent
  • TAS/MS Tools
  • MiCC Enterprise Web Agent
  • Information Manager
  • Report Manager
  • Phone Agent
  • Script Manager
  • Data Backup & Restore


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013