MiContact Center Enterprise R. 9.5 Core Part 1 - Installation & Maintenance Remote Leader Led

This course is designed for technicians, installers, and maintainers. The MiCC Enterprise Core Part 1 - I&M covers fundamental tasks involved in the setup, install, and configuration of MiContact Center Enterprise, whilst the Core part 2 course covers the remaining components. Both parts must be completed for full certification.

There is no exam at the end of this course & students will only be certified once they have completed the MiCC Enterprise Core Part 2 & passed the practical exam at the end of that course.

Target Group

Technicians, installers and maintainers


In order to enroll, students must have:

  • Knowledge of the basic concept of computers and/or PC´s
  • Knowledge of operating systems
  • Notion of SQL Data Base and Microsoft Exchange
  • Knowledge of MX-ONE Telephony System

Your Benefits

Installing and Configuring MiCC E according to fundamentals tasks.

With the completion of MiCC Enterprise R. 9.5 Core Part 1 you are able to enroll in MiCC Enterprise R. 9.5 Core Part 2.



Equipment Requirements and Setup Requirements for Remote Leader Led Training:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four Mitel SIP Phones (68xxi 69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

The following topics are covered during this training:

Components of OAS

  • CTI Overview
  • OAS Licensing
  • OAS Installation
  • Understand configuration on MX-ONE
  • Understand OAS Configuration
  • Media Message Tool
  • Media ETPAPI Tool  

Components of Solidus

  • MiContact Center Enterprise Licensing
  • Requirements and Pre-requisites
  • MiContact Center Enterprise Installation
  • Configuration Manager
  • MiContact Center Agent
  • Client Installation
  • Information Manager
  • Report Manager
  • Data Backup and Restore
  • Report Layout Configuration
  • Database Maintenance Utility

Additional Recommended Training

  • MiContact Center Enterprise R.9.5 Core Part 2


Date and Venue Net Price incl. 19% USt.
30.05.2022 - 03.06.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR
05.09.2022 - 09.09.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR
03.10.2022 - 07.10.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR


5 Days


Remote Leader Led/RLL

30.05.2022 - 03.06.2022

Language: English

Remote Leader Led/RLL

05.09.2022 - 09.09.2022

Language: English

Remote Leader Led/RLL

03.10.2022 - 07.10.2022

Language: English / Time Zone of this session: ANZ


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013