MiContact Center Enterprise R. 9.5 Core Part 2 - Installation & Maintenance Leader Led

This course is designed for Technicians, Installers, and Maintainers. The MiCC Enterprise Core 2 - I&M covers fundamental tasks in installing and configuring MiContact Center Enterprise special features.

Target Group

Technicians, Installers & Maintainers


In order to enroll in this course, students must have:

  • MiContact Center Enterprise R. 9.5 Core Part 1

Your Benefits

  • The MiCC Enterprise Core 2 builds on the topics covered in Core 1 and covers additional call center facilities beyond the basic call handling tasks. 
  • Installation, configuration, management and troubleshooting of the additional facilities of the system. 
  • Certification of MiCC Enterprise R. 9.5 Core 2 and full certified technician on MiCC Enterprise. 
  • Enrollment to the Extended Script Manager for MiCC Enterprise is possible.



The course takes place in an Instructor leader led classroom with hands-on exercises.

Key Features

The following topics are covered during this training:

  • Special Features
  • Web Callback
  • Script Manager Callback
  • Configuration Webservice API
  • Phone Agents; Enhancements and ACD
  • Open Media Connect
  • Campaigns
  • Web Scheduler Portal
  • Voice XML
  • Session Information Service
  • Mobile Applications
  • Web Manager
  • Social Media
  • Switch Independence
  • Avalanche Message 


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

Tel: +49 911 40 905 303

Mobil: +49 163 8528013