The MiVoice MX-ONE Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a MiVoice MX-ONE system. Focus will be on SIP devices and SIP trunking.

This course qualifies new technicians with MiVoice MX-ONE I&M Certification and qualifies them for Core MiVoice MX-ONE system support.

After completion of MiVoice MX-ONE Core Part 2 the MiVoice MX-ONE Rel. 8.1 Technical Certification Completed, the competency MiVoice MX-ONE Rel. 8.1 Technical and access to support are granted.

As your Authorized Mitel Training Partner, we kindly ask you to use the direct MiAccess LMS links provided below to register for requirement(s) and course in MiAccess LMS.

Target Group

Engineers, Technicians, Installers, Maintainers

Requirements

In order to enroll in this course, students must have:

• MiVoice MX-ONE Rel 8.1 I&M - Core Part 1 (International) - MiAccess LMS link to register

When you have finished the requirement, please enroll in the course in MiAccess LMS:

• MiVoice MX-ONE Rel 8.1 I&M - Core Part 2 (International) - MiAccess LMS link to register

Your Benefits

Upon completion of the course, students will have a thorough understanding of the new features in MiVoice MX-ONE and be able to install, configure, operate MiVoice MX-ONE.

Methods

Instructor Leader Led/ILL: Physical classroom environment

Remote Leader Led/RLL: Virtual classroom environment

Hybrid: ILL or RLL. You can attend the course on-site or remotely.

Equipment and Setup Requirements for Remote Leader Led Training:

• One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
• Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
• Four Mitel SIP Phones (68xxi/69xx series).
• One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
• Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

Installing MX-ONE with Redundancy

• Network Redundancy
• Server Redundancy
• Installing Provisioning / Service Node Manager Redundancy
• VMWare High Availability and Fault Tolerance

MiVoice MX-ONE Migration and Advanced Backup

• Upgrade to MiVoice MX-ONE 8.x
• Migrating Provisioning Manager and Service Node Manager
• Backup of PM and SNM in 8.x
• Installing and Initializing PC-Regen
• OS Upgrade
• MiVoice MX-ONE Maintenance Utility
• SLES Upgrade
• Provisioning Manager Upgrade

Call Information Logging

• Condition Data for Call Data
• Output Types and Subtypes
• Alarms
• Capacity

Recorded Voice Announcements

• Overview
• Initializing Recorded Voice Announcements
• Streaming Audio to SIP Extensions

Least Cost Routing and Number Conversation / Translation

• LCR – Least Cost Routing
• Number Conversion

Tracing

• Trace Functionality

SNMP and DHCP

• MiVoice MX-ONE SNMP Implementation
• The SNMP Licensing Mechanism
• Configuration
• Verifying the Installation
• DHCP
• DHCP Settings for Option 43 and 60
• DHCP Settings for Option 66

Security

• Certificate Management
• Execution
• VoIP Security
• Managing PM & SNM

Fault locating and Recovery

• Logs
• Fault codes
• Domain Alarms
• Recovering an MX-ONE System

MiVoice MX-ONE using the Command Line Interface

Events

Events

Remote Leader Led/RLL

23.02.2026 - 27.02.2026

Language: Russian / CIS

Remote Leader Led/RLL

09.03.2026 - 13.03.2026

Language: English / ANZ

Hybrid Course: ILL & RLL

06.04.2026 - 10.04.2026

Language: Turkish / Training Location: Istanbul

Remote Leader Led/RLL

20.04.2026 - 24.04.2026

Language: English

Remote Leader Led/RLL

25.05.2026 - 29.05.2026

Language: Russian / CIS

Remote Leader Led/RLL

15.06.2026 - 19.06.2026

Language: English / ANZ

Remote Leader Led/RLL

29.06.2026 - 03.07.2026

Language: English

Duration

5 Days

Certificate

Mitel Certification

Contact Person

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