MiVoice MX-ONE R. 7.4 Installation & Maintenance - Core Part 2 Remote Leader Led

The MiVoice MX-ONE Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a MiVoice MX-ONE system. Focus will be on SIP devices and SIP trunking.

This course qualifies new technicians with MiVoice MX-ONE I&M Certification and qualifies them for Core MiVoice MX-ONE system support.

Target Group

Technicians, Installers


In order to enroll in this course, students must have:

  • MiVoice MX-ONE R. 7.4 I&M Core Part 1

Your Benefits

Upon completion of the course, students will have a thorough understanding of the new features in MiVoice MX-ONE R. 7.4 and be able to install, configure, operate MiVoice MX-ONE R. 7.4.

After completion of MiVoice MX-ONE Core Part 2 the MiVoice MX-ONE Rel.7.4 Technical Certification Completed, the competency MiVoice MX-ONE Rel 7.4 Technical and access to support are granted.



Equipment Requirements and Setup Requirements

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Four Mitel SIP Phones (68xxi/69xx series).
  • One Layer 2, PoE Switch to support the IP Phones High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds. A Mitel/Aastra power supply for the SIP phone is also acceptable.
  • Web Camera is required for the monitored exam on the last day of the course

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

Key Features

The following topics are covered during this training:


  • IP Configuration Data from DHCP
  • DHCP Settings for Option 66
  • DHCP Settings for Option 43 and 60

MiVoice MX-ONE Redundancy

  • Network Redundancy
  • Network Redundancy design
  • Network redundancy by using Ethernet bonding
  • Server Redundancy
  • Configuring and using server redundancy
  • Home Location Register (HLR) Redundancy
  • VMWare High Availability and Fault Tolerance

MiVoice MX-ONE Extensions

  • IP/SIP/Virtual
  • Commands used for generic extensions (IP, SIP, Virtual)
  • Generic extension parameters worth mentioning for this release
  • Commands used for IP extensions (IP and SIP)
  • IP extension specific parameters worth mentioning for this release
  • Virtual IP extension creation command
  • Password creation for a SIP extension (Used for Free seating (hot desking))
  • Common Service Profile (CSP)
  • Number Presentation Category
  • Traffic Category
  • Service Category
  • Call Diversion Category
  • Routing Category
  • IP Phone Software Server

MiVoice MX-ONE Extension Features

  • Parallel Ringing (Multiple Terminal Service)
  • Forking (Multi Terminal Service)
  • Personal Number List
  • Hunt Groups
  • Pickup Group
  • Free Seating (Hot Desking)
  • Call Forwarding

Fault locating

  • Logs
  • System Logs
  • Log Entries
  • Log Configuration
  • Log Access
  • MiVoice MX-ONE Service Node Manager Logs
  • Log Settings
  • Fault Location Subflow
  • Fault Codes


  • Trace Functionality
  • Trace Types
  • Perform a Trace

Call Information Logging

  • Call Information Logging (CIL) Function Description
  • Condition Data for Call Data
  • One-Character Condition Code
  • Two-Character Condition Code
  • Three-Character Condition Code
  • Output Types and Subtypes
  • Output Types
  • Output Subtypes
  • Mobility Data
  • Condition codes for Mobility events
  • Mobility Criteria
  • Output Formatting
  • CIL Heartbeat
  • Capacity
  • Max. Capacity, Independent of Output Devices
  • System Reliability
  • Alarms
  • CIL Commands
  • CIL Output
  • CIL Output over TCP with Heartbeat Example


  • MiVoice MX-ONE SNMP Implementation
  • The SNMP Licensing Mechanism
  • Supported Objects in the MiVoice MX-ONE MIB (MX-ONE-TS-ALARM-MIB)
  • Supported traps in the MiVoice MX-ONE MIB (MX-ONE-TS-ALARM-MIB)
  • System Status MIB Detailed Description
  • Interfaces MIB Detailed Description
  • Configuration of the SNMP Daemon
  • Configuration of Alarm Notification using E-MAIL and SMS
  • Enabling Mail from SNMP Traps
  • Proxy Traps to the same destination
  • Disabling the Trap Daemon
  • Restarting the Trap Daemon
  • Verifying the Installation
  • Checking the status of the Daemons
  • Using NET_SNMP tools to check alarms


  • Certificate Management
  • Certificates and Key Management
  • TLS Handshake
  • Preparation and Work Process
  • Strategies for Certificate Handling
  • Create and Install a default certificate and activate TLS
  • Create a ROOT Certificate
  • Create or Renew a Certificate
  • Import of a Signed Certificate
  • Managing TLS in the MiVoice MX-ONE
  • VoIP Security
  • Enabling security with a valid VoIP security license
  • Changing the Security Policy
  • Steps to install and setup VoIP security
  • No Security Policy
  • All Secure Policy
  • All Secure with Extension Exception
  • All Secure with Exception Type
  • Media Encryption
  • Check Signaling Security


Date and Venue Net Price incl. 19% USt.
25.07.2022 - 29.07.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
19.09.2022 - 23.09.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
26.09.2022 - 30.09.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR
28.11.2022 - 02.12.2022 Hybrid Course: ILL & RLL  2.695,00 EUR  3.207,05 EUR
28.11.2022 - 02.12.2022 Remote Leader Led/RLL  2.695,00 EUR  3.207,05 EUR


5 Days


Hybrid Course: ILL & RLL

25.07.2022 - 29.07.2022

Language: German

Hybrid Course: ILL & RLL

19.09.2022 - 23.09.2022

Language: German

Remote Leader Led/RLL

26.09.2022 - 30.09.2022

Language: English

Hybrid Course: ILL & RLL

28.11.2022 - 02.12.2022

Language: German

Remote Leader Led/RLL

28.11.2022 - 02.12.2022

Language: English


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013