Mitel InAttend CMG 2.6 I&M Basics Installation & Configuration

Mitel InAttend is the new Mitel switchboard solution designated to replace the previous DNA-based Operator Workstation (OWS).

Target Group

Service technicians, system engineers, support engineers


Participants must have thorough working knowledge as listed below:

  • Administration and Configuration of the supported Mitel PBX
  • Microsoft Windows Server 2016
  • Microsoft SQL Server 2016
  • Telephony and PBX technology
  • TCP/IP Networking and Protocols

Your Benefits

The objective of the course is to enable Mitel partners to install and configure the basic functions and features of Mitel InAttend. This includes skills like:

  • Understanding the system architecture, functionality and features
  • Planning installation
  • Installation and configuration of server components and Mitel InAttend client application
  • Configuration of basic functions and features
  • Using the Mitel InAttend client application


The Mitel InAttend Basics Installation & Configuration course is an instructor leader led / remote leader led course providing with experienced concepts and practical exercises.

Key Features

The following topics are covered during this training:

  • Overview of system architecture, components and functionality
  • Installation and configuration of Mitel Connectivity Server: TCA, TCS, NeTS, Queue Manager, Media Server
  • Configuring queues, call flow, voice prompts, camp on behavior
  • Configuring MiVoice MX-One for Mitel InAttend: SIP connection to ACS, CSTA 3 (X-Link) interface for line state information
  • Installation and configuration of BluStar Server for Mitel InAttend: creating InAttend user accounts, configuration profiles, search function, connecting to Mitel CMG directory
  • Microsoft Active Directory
  • CSTA 3 link to MX-One
  • Installation, configuration and using of Mitel InAttend Client
  • Configuration of Presence Server with connection to Microsoft Exchange Server / Lync


Dates on request


5 Days


Dates on request


Mitel Certification

Contact Person

Natalie Frisch

+49 911 40 905 303

+49 163 8528013